
Customer Service Associate
2 days ago
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Answers and provides solution to incoming front office and back-office transactions aftersales support.
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Responds to customer's email inquiries in a timely manner.
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Order management: manual and monitoring of automated order entry.
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Provides product and service information to customers.
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Research required information using available resources.
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Manages and resolve customer enquiries and complaints.
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Handover/escalate technical enquiries to relevant stakeholders as needed.
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Taking part in training and other learning opportunities to expand knowledge of company and position.
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Administrative tasks and support required for the service/projects such as ticket category analysis when required, rebooking etc.
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Participation with service optimization through continues improvement process activities
Qualifications
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1 year customer service experience with Supply Chain Management
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Excellent in speaking and writing (English)
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Attention to details and accuracy
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Good interpersonal skills & ability to work with diverse environment
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Team Player
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Amenable to work in a morning shift
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Present a positive attitude & accept constructive feedback
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Client oriented
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Basic knowledge in SAP system
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Previous experience with Australian customer service account is an advantage
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Preferably with Customer Service experience that handles appliances (e.g. Hotwater heating, air conditioning etc.)
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Basic to advance M365 application skills (Excel, Word, Outlook)
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Amenable to work onsite
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