Customer Service Representative

3 days ago

Bonifacio Global City, Philippines Ascendion Full time ₱150,000 - ₱300,000 per year

  • Job Description:

  • Listen, assess, and understand client needs and questions using a consultative approach

  • Finalize the participant's application through a structured process

  • Accurately track and report outbound contact attempts and identify possible trends

  • Follow all compliance regulations for service and application inquiries

  • Identify the root cause of issues and effectively communicate solutions to participants

  • Effectively and empathetically assists participants over the phone

  • Works effectively in multiple internal systems to solve problems

  • Show patience and kindness to deescalate concerned callers

  • Ensure internal and external service levels are met in a timely and high-quality manner

  • Receive direction and coaching to improve performance

  • Other duties as assigned

  • Application Customer Service Representative (ACSR)

Your goal as an ACSR is to use a consultative approach to finalize the participants' application in a structured process and clearly articulate application verbiage to meet legal requirements.

Customer Service Representative (CSR) - Your goal as a CSR is to be an advocate for our participants and assist them with enrollment issues, applications, general questions and concerns, and facilitating their Health Reimbursement Accounts (HRA).

Active Funding Representative (AFR) - Your goal as an AFR is to be an advocate for our actively employed participants and assist them with debit card issues, general questions, and concerns, and facilitate their enrolled funding benefit plans, including Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Commuter and other available benefits.

Service Operations Administration Resource (SOAR) - Your goal as a SOAR representative is to provide administrative support to our internal teams and our participants through task assignments supporting enrollments, Health Reimbursement Accounts (HRA), and general issues, including outreach and auditing responsibilities.

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