Collections / Accounts Receivable ( AR ) Representative - Mckinley Taguig

3 days ago

Fort Bonifacio P, Philippines HCLTech Full time ₱372,000 per year

THIS IS PURE WORK ONSITE IN MCKINLEY, TAGUIG & NIGHT SHIFT SCHEDULE.

MUST HAVE MINIMUM 1 YR COLLECTIONS ACCOUNT EXPERIENCE & 2 OVERALL BPO EXPERIENCE

Benefits:

  • Day 1 HMO benefits w/ 3 FREE Dependents
  • Group Life Insurance for Employee
  • 5,000 Medicine Reimbursement for employee.
  • SL is convertible into CASH

Requirements

i. Minimum 1 yr Collections Account experience

ii. Total of 2 years BPO experience (Advantage only)

iii. Must be amenable for pure work onsite & Night Shift

iii. Good communication Skills

JOB DESCRIPTION

The role of Cash Collector covers all aspects of collections activity including:

  • Cash Collection

  • Account Management

  • Customer Relations

  • Recovery Endorsement

  • Credit Application

  • Relationship building with North American Customers and Internal teams

MAJOR RESPONSIBILITIES

Key Role Tasks and Activities:

  • Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs

  • Accountability for debt and cash targets achievement on a quarterly/monthly basis

  • Full compliance with all account policies and procedures

  • Written / oral communication on open balances and reconciliation of accounts for portfolio

  • Correct application of credit invoices on accounts

  • Timely and correct dunning process and handover of insolvent customers/ customers unwilling to pay to Recovery

  • Implementation of service stops/ remove stops according to process

  • Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer

  • Coordination with internal customers specifically Sales, Banking, Dispute Resolution, and Customer Care

  • Weekly top account status reporting

  • Receive inbound calls from customers calling back about their accounts

  • Process payment over the phone

  • Contact customer to inquire remittance information as required by banking team

Background, skills, experience and qualifications

  • Fluent in English, both written & verbal
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in an fast pace, community environment
  • Ability to look at situations from several points of view
  • Persuasive with details and facts.
  • High comfort level working in a diverse environment

Job Type: Full-time

Pay: Php29, Php31,000.00 per month

Work Location: In person

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