Collections / Accounts Receivable ( AR ) Representative - Mckinley Taguig
2 days ago
THIS IS PURE WORK ONSITE IN MCKINLEY, TAGUIG & NIGHT SHIFT SCHEDULE.
MUST HAVE MINIMUM 1 YR COLLECTIONS ACCOUNT EXPERIENCE & 2 OVERALL BPO EXPERIENCE
Benefits:
- Day 1 HMO benefits w/ 3 FREE Dependents
- Group Life Insurance for Employee
- 5,000 Medicine Reimbursement for employee.
- SL is convertible into CASH
Requirements
i. Minimum 1 yr Collections Account experience
ii. Total of 2 years BPO experience (Advantage only)
iii. Must be amenable for pure work onsite & Night Shift
iii. Good communication Skills
JOB DESCRIPTION
The role of Cash Collector covers all aspects of collections activity including:
Cash Collection
Account Management
Customer Relations
Recovery Endorsement
Credit Application
Relationship building with North American Customers and Internal teams
MAJOR RESPONSIBILITIES
Key Role Tasks and Activities:
Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
Accountability for debt and cash targets achievement on a quarterly/monthly basis
Full compliance with all account policies and procedures
Written / oral communication on open balances and reconciliation of accounts for portfolio
Correct application of credit invoices on accounts
Timely and correct dunning process and handover of insolvent customers/ customers unwilling to pay to Recovery
Implementation of service stops/ remove stops according to process
Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
Coordination with internal customers specifically Sales, Banking, Dispute Resolution, and Customer Care
Weekly top account status reporting
Receive inbound calls from customers calling back about their accounts
Process payment over the phone
Contact customer to inquire remittance information as required by banking team
Background, skills, experience and qualifications
- Fluent in English, both written & verbal
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent communication skills, both verbal and written
- Excellent interpersonal
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in an fast pace, community environment
- Ability to look at situations from several points of view
- Persuasive with details and facts.
- High comfort level working in a diverse environment
Job Type: Full-time
Pay: Php29, Php31,000.00 per month
Work Location: In person
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