Chat/Messaging Agents

3 days ago

Mandaluyong City, National Capital Region, Philippines 257aeed5-be8a-41dd-8ef2-83238c0c45d3 Full time ₱200,000 - ₱250,000 per year

About the role

Join the Talent Outsourcing Channel Solutions' team as a Chat/Messaging Agent. In this full-time position, you will be responsible for providing exceptional customer service through chat and messaging channels. The role is based in Mandaluyong City, Metro Manila.

What you'll be doing

  1. Respond to customer inquiries and issues via chat and messaging platforms in a timely and empathetic manner
  2. Troubleshoot problems and provide solutions to customers
  3. Accurately document customer interactions and follow up as needed
  4. Identify opportunities to improve the customer experience and provide feedback to management
  5. Maintain a positive, professional demeanour and adhere to company policies and procedures

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to effectively interact with customers
  2. Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
  3. Proficiency in English, both written and verbal
  4. Atleast SHS/HS Graduate
  5. Atleast 6 mos. Customer service or call centre experience, preferably in a chat/messaging environment
  6. Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
  7. Commitment to delivering exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions', we value our employees and offer a range of benefits to support your work-life balance and professional growth. These include competitive salaries, performance-based bonuses, comprehensive health insurance, and opportunities for career advancement. We also provide a supportive, collaborative work environment that fosters personal and professional development.

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service solutions, with a focus on delivering exceptional experiences for our clients and their customers. With a team of dedicated professionals and a commitment to innovation, we strive to be the trusted partner of choice for organisations seeking to enhance their customer service capabilities.

Apply now to join our team as a Chat/Messaging Agent and be part of a dynamic, customer-centric organisation.

  • Chat Support Agent

    1 week ago

    Mandaluyong City, National Capital Region, Philippines SSG Full time ₱150,000 - ₱250,000 per year

    WITH P5,000.00 SIGN-ON BONUS* Work arrangement: 100% Onsite roleType of employment: Full-timeAccount: Pioneer Sports Betting Account Key Responsibilities:As a Chat Support Agent, you'll be at the forefront of customer interactions, proactively and reactively handling queries and escalations. Your role will include:Responding to customers' concerns and...

  • BPO Chat Agents

    5 days ago

    Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱25,000 per year

    We are hiring for Chat and Email Agents for a Customer Service Program ASAPLocation: Eastwood QCSalary: Up to 25K based on experience:Schedule: Shifting 24/7Requirements:College Graduate or with at least 6 months of BPO Customer Service Experience ideally doing hybrid support (chat, email and voice)+ if you can start ASAP

  • Email/Chat Support Agent

    1 week ago

    Mandaluyong City, National Capital Region, Philippines CEF Solutions Inc. Full time ₱15,000 - ₱30,000 per year

    About Us: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent...

  • Chat Support Team Lead

    16 hours ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Leading Connections, One Chat at a Time Guide a team, elevate customer experiences, and power up telco support with your leadership. Balance your passion for leadership with the life you love outside of work. This role offers the chance to lead a high-performing chat support team. Build your global career in telecommunications while still having time for...

  • Operations Manager – Chat Support

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Fusion CX Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:TheOperations Manager for Chat Support (Telecom Sales Account)is responsible for leading the end-to-end operations of a sales-driven chat support team. This role focuses on achieving sales conversion targets, maintaining superior customer experience, and ensuring efficient delivery of chat-based services for a leading telecommunications client....

  • No Calls Pure Nonvoice/Chat

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sapient Services Hub Full time ₱336,000 per year

    Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Call Center Agent to join our team in Metro ManilaIf you're a High School Graduate (old curriculum) and excited to work onsite, this opportunity is for youYour Key ResponsibilitiesEngage with customers on social media platforms, responding to inquiries and resolving...

  • Email and Chat Support

    5 days ago

    Makati City, National Capital Region, Philippines Collabera Digital Full time ₱200,000 - ₱400,000 per year

    Ascendion Philippines ishiringforEmail and Chat Support (Non-Voice)rolePosition: Email and Chat Support (Non-Voice)Set up: On-Site (Monday-Friday Only)Work Location:10th Floor, Ayala North Exchange Tower Two, Ayala Avenue, Makati CityFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start...

  • Data-Entry Agent

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Orbit Teleservices Cubao Site Full time ₱250,000 - ₱400,000 per year

    Easy and Fast One-day Hiring Process Earn up to 28k monthly plus more benefits We are looking for a Non-Voice Agent in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:Handle customer inquiries via chat and email (no calls required)Provide accurate and timely responses to customer concernsInvestigate...

  • Rider Support Agent

    15 hours ago

    Quezon City, National Capital Region, Philippines Wipro Philippines Inc. Full time ₱150,000 - ₱250,000 per year

    Rider Support Agent activities:Waymo Rider Support agents provide assistance to passengers using the Waymo One autonomous ride-hailing service. They offer support through the Waymo app via chat, email, or phone, and can also be reached by phone for a callback. They are available to help with various issues, including trip-related problems, lost and found...

  • Seasonal Customer Service Agent

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Position: Seasonal Customer Service AgentWork set-up: Hybrid (1x onsite & 4x work from home)Schedule: Day ShiftDuration: October 2025 to March 2026In this role, you'll be the first point of contact for our customers—assisting them via phone, email, and live chat. From handling product inquiries and order updates to resolving returns and warranty concerns,...