Risk Analyst

1 day ago

Makati City, National Capital Region, Philippines ECLARO Full time ₱900,000 - ₱1,200,000 per year

Job Summary
: The Risk Advisor (Analyst) will Focus on Customer Due Diligence (CDD) Activities which Includes Customer Due Diligence, Enhanced Customer Due Diligence, and Ongoing Customer Due Diligence. The Risk Advisor (Analyst) will Perform Credit and Fraud Check(s) on New Merchant(s) and Assign the Proper Compliance Risk and Credit Risk Level, thereby preventing the Company from Financial Loss. You will assure the Completeness and Correctness of Client Documentation(s) in terms of the Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulation(s).

Essential Duties and Responsibilities
:

  • Maintain Basic Knowledge of Client Product(s) and Service(s), Prepare Complete and Accurate Work Including Appropriately Notating Account(s) as Required, Participate in Activities Designed to Improve

Customer Satisfaction and Business Performance, Offer Additional Product(s) and Service(s), Track, Document, and Retrieve Information from Call Tracking Database

  • Perform Customer Due Diligence (CDD) Activities which will Include Initial Customer Due Diligence, Enhanced Customer Due Diligence, and Ongoing Customer Due Diligence, Perform Credit and Fraud

Check(s) on New Merchant(s) and Assign the Proper Compliance Risk and Credit Risk Level (thereby, Preventing the Company from Financial Loss)

  • Listen Attentively to Customer Need(s) and Concern(s), Demonstrate Empathy while Maximizing Opportunity to Build Rapport with the Customer(s), Greet Customer(s) in a Courteous, Friendly, and Professional Manner Using Agreed Upon Procedure(s), Respond to Customer Inquiries by Referring them to Published Material(s), Secondary Source(s), or More Senior Staff Member(s)
  • Assures the Completeness and Correctness of Client Documentation(s) in terms of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulation(s), Ensure Service(s) Delivered to our Customer(s) Meets Contractual Key Performance Indicator(s) (KPI), Clarify Customer

Requirement(s), Probe for Understanding, Use Decision Support Tool(s) and Resources to Appropriately Provide Resolution to the Customer(s)

Minimum Hiring Qualifications
:

  • High School Diploma (Old or New Curriculum) with Relevant Experience
  • 2-3 Year(s) Experience in Customer Due Diligence Environment (Know-Your-Customers, Anti-Money Laundering, and Credit) with 1+ Year(s) Experience in Payment(s) or Technology Driven Organization, Experience in a Merchant Acquiring Organization
  • Courteous with Strong Customer Service Orientation, Strong Computer Navigation Skills and Basic Computer Knowledge, Dependable with Strong Attention to Detail, Skilled in Multi-Tasking Including the Ability to be Flexible and Adapt to Change(s) Quickly, Demonstrates Patience in all Customer Contact Situation(s) Including Maintaining a Pleasant and Professional Tone in all Interaction(s)
  • Ability to Effectively Communicate both Written and Verbally, Tolerance for Repetitive Work in a FastPaced and High Production Work Environment, Ability to Work as a Team Member and with Minimal Supervision, Ability to Rotate Shift(s) or Work Schedule(s) as Needed
  • Important Note(s):
    Target Start Date of October 21, 2025
    (Non-Negotiable Start Date for Identified Hire(s)

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