Customer Success Manager

Job SummaryThe Sales & Account Officer for Customer Success is responsible for managing client relationships, ensuring customer satisfaction, and identifying opportunities to grow accounts. This role bridges sales and customer success by providing consistent support to clients, understanding their needs, and coordinating with internal teams to deliver...

Job Title: Customer Success Associate Location: Ortigas, Metro Manila (Hybrid or On-site) Company: Helios Industry: Solar Energy | CleanTech | FinancingAbout HeliosHelios is a climate-fintech company on a mission to accelerate the shift to clean, affordable solar energy in the Philippines. We provide end-to-end solar installation services bundled with...

Responsibilities:Solve customer's questions in a timely manner through customer calls, facebook,  email and etc.Record the consultation content, give feedback to management and help to improve the product drawbackUnderstand the micro lending knowledge, master the policy knowledge, and answer customer questions correctly.Solve customer complaints and improve...

Key Responsibilities1. Business Negotiation: Conduct business negotiations, sign high-quality contracts, and complete new signing tasks.2. Contract Follow-up: Follow up on contract performance, assist in project delivery and receivables collection.3. Channel Development: Develop and maintain marketing channels such as agents, customer visits, industry...

CLIENT SUCCESS COORDINATORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CLIENT SUCCESS COORDINATOR?The purpose of this role is to facilitate...

What You'll DoAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.Key Responsibilities:1. Team Leadership & PerformanceManage and motivate the Customer Service team across multiple channels (phone, chat, email).Set clear goals, monitor KPIs (service quality,...

Primary ResponsibilitiesCollaborate closely with cross-functional teams, particularly Customer Success Managers (CSMs) and the Sales department, to ensure alignment and effective communication.Develop and maintain strong client relationships while identifying opportunities to expand business partnerships.Support acquisition, adoption, and migration...

Qualifications:Minimum of 2 years' experience in customer service, telesales, or order fulfillment, including at least 1 year in a supervisory or team lead role.Strong leadership, communication, and problem-solving abilities.Proficient in Microsoft Excel; familiarity with CRM systems is a plus.Bachelor's degree in a business-related field or equivalent work...

Job Title: Mandarin-Speaking Bilingual Customer Expert Location: Rockwell, Ortigas Work Setup & Schedule: Onsite | Shifting Schedule Salary Package: 75,000.00 Job Description We are seeking Mandarin-speaking Customer Experts (open to both native and non-native speakers) who are passionate about delivering excellent customer service. The successful candidate...

Job Overview:The Area Manager oversees the daily operations, sales performance, and overall success of multiple retail store locations within an assigned area. This role ensures that each store consistently meets sales targets, maintains operational excellence, and delivers outstanding customer service aligned with brand standards. The Area Manager provides...