Customer Service Supervisor
7 hours ago
Qualifications:
- Minimum of 2 years' experience in customer service, telesales, or order fulfillment, including at least 1 year in a supervisory or team lead role.
- Strong leadership, communication, and problem-solving abilities.
- Proficient in Microsoft Excel; familiarity with CRM systems is a plus.
- Bachelor's degree in a business-related field or equivalent work experience.
- Flexible to work 6 days a week with rotating early and mid-shift schedules.
Key Responsibilities:
- Lead and mentor Rescue Agents to achieve performance and recovery objectives.
- Collaborate with last-mile delivery teams and internal departments to resolve issues and ensure successful redeliveries.
- Monitor team performance metrics and provide actionable feedback for improvement.
- Uphold service quality standards and ensure an excellent customer experience.
Job Type: Full-time
Pay: Php34, Php35,000.00 per month
Work Location: In person
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