Customer Service Supervisor

2 weeks ago


Ortigas, Philippines Nutral Herbal Corporation Full time ₱400,000 - ₱420,000 per year

Qualifications:

  • Minimum of 2 years' experience in customer service, telesales, or order fulfillment, including at least 1 year in a supervisory or team lead role.
  • Strong leadership, communication, and problem-solving abilities.
  • Proficient in Microsoft Excel; familiarity with CRM systems is a plus.
  • Bachelor's degree in a business-related field or equivalent work experience.
  • Flexible to work 6 days a week with rotating early and mid-shift schedules.

Key Responsibilities:

  • Lead and mentor Rescue Agents to achieve performance and recovery objectives.
  • Collaborate with last-mile delivery teams and internal departments to resolve issues and ensure successful redeliveries.
  • Monitor team performance metrics and provide actionable feedback for improvement.
  • Uphold service quality standards and ensure an excellent customer experience.

Job Type: Full-time

Pay: Php34, Php35,000.00 per month

Work Location: In person



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