Sales Service Representative

20 hours ago


Manila, National Capital Region, Philippines MicroSourcing Full time ₱104,000 - ₱130,878 per year

Discover 100% YOU with MicroSourcing

Position:
Sales Service Representative

Location:
Global One, Eastwood, Quezon City

Work Setup & Shift:
Onsite | Night Shift

Why join MicroSourcing?

You'll have:

  • Competitive Rewards:
    Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit:
    Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony:
    Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth:
    Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork:
    Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a
Sales Service Representative,
you will:

  • Outbound calling to a list of clients to discuss usage of products and services, with the goal of increasing customers' comfort level with the product and driving increased product usage
  • Utilize a Consultative Selling Approach to position the client as a competitive advantage to prospective customers
  • Resolve customer concerns, inquiries, and queries in accordance with defined guidelines, processes, and performance metrics
  • Demonstrate ongoing efforts to achieve or exceed expectations by meeting daily, weekly, and/or monthly performance targets
  • Ensure all leads are actioned within the company's defined guidelines
  • Deliver daily and weekly reports as required
  • Take full accountability for any necessary follow-up actions on behalf of the customer
  • Stay current with industry trends and market conditions to position the client as a value-added provider

What You Need:

Non-negotiables:

  • Working experience in sales, primarily outbound sales; at least 1 year of inbound sales experience
  • Preferably with work experience in the BPO or KPO industry
  • Experience in a fast-paced, customer-driven environment is essential
  • Self-motivated, detail-oriented, and highly organized
  • Hardworking and trainable
  • Pleasing and outgoing personality
  • Willing to work in a graveyard or shifting schedules

-

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%

For more information, visit

Terms & conditions apply.*Terms & conditions apply

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