Order Management and Social Media VA

Position Title: Order Management and Social Media VA

Work Set Up: On - Site

Schedule: 8:00 PM to 5:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a motivated and organized Order Management & Social Media VA Coordinator to join our team. This role combines sales, customer communications, social media management, and order processing. The ideal candidate will be comfortable making phone calls, replying to emails, interacting with customers in person or virtually, using CRM software (specifically Sage Promotional), handling social media content & engagement, and ensuring accurate order management at our shop.

What You'll Do:

Inside Sales / Customer Communication

• Respond to incoming sales inquiries via phone, email, and walk-ins
• Proactively reach out to leads (cold, warm) to generate new business
• Follow up with existing customers, build relationships, understand their needs, upsell or cross-sell when appropriate
• Provide product information, pricing, quotations; negotiate terms if necessary

Order Management

• Process orders accurately through the shop and ensure fulfillment
• Coordinate with inventory, shipping / delivery teams, and suppliers as needed
• Track order status; communicate with customers about expected delivery or any delays
• Maintain accurate records of orders, customer information, product stock levels

CRM (Sage Promotional)

• Maintain and update the customer database in Sage Promotional CRM
• Log all customer interactions (calls, emails, meetings), sales activity, follow-ups
• Use CRM to track leads, sales pipelines, order history, and customer preferences
• Assist in generating reports from the CRM to monitor sales performance, customer trends, order fulfillment

Social Media / Digital Presence

• Manage company's social media accounts: create, schedule, and post content (graphics / photos / text)
• Monitor engagement: respond to comments, messages, reviews, questions in a timely and professional manner
• Assist in social media campaigns / promotions, working with marketing or design as needed
• Monitor social media metrics / analytics to assess how content is performing; suggest improvements

General Administrative / Other Duties

• Ensure excellent customer service at all times
• Assist in handling customer returns / complaints: follow the company policy, respond promptly, escalate if needed
• Maintain clean, organized records, files (physical and/or digital)
• Work collaboratively with other staff (inventory, shipping, management, marketing)

What We're Looking For:

• Prior experience in inside sales / phone & email sales; comfort with outbound and inbound communication
• Experience with social media management (posting, content creation, engagement)
• Familiarity (or willingness to learn quickly) with Sage Promotional CRM, or similar sales / order management CRM tools
• Strong verbal and written communication skills
• Excellent customer service orientation, able to work under pressure, manage multiple tasks
• Good organizational skills, attention to detail
• Basic computer skills: MS Office (Word, Excel), email systems, ability to learn new software

Preferred Qualifications (nice to have)

• Prior experience in retail / shop order processing
• Graphic design / basic photo editing skills for social posts
• Knowledge of social media analytics tools
• Ability to thrive in a fast-paced, changing environment

Why You'll Love Joining the CO Fam

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team