Process & Quality Assurance Analyst

Process Training and Compliance Analyst

Qualifications:

-Graduate of any Engineering course 

-preferably Industrial Engineering, Business Administration, or related field; Lean Six Sigma or ISO 9001 certification is an advantage
-Preferably with 3 to 5 years in process improvement, QMS implementation or document control, experience with keeping systems and CSAT surveys

Technical Skills:

-Process improvement and Process improvement methodologies
-Process mapping and Time and Motion Studies- QMS maintenance and compliance (e.g., ISO Document and records management (versioning, IAL administration).

-Timekeeping system administration and reporting.-CSAT survey administration, analysis, and reporting.-Proficiency in MS Office, process mapping tools (e.g., Visio), and survey software.

Tasks, Duties & Responsibilities:·

Process Improvements/ Standardization/ Re-engineering· Time and Motion Studies/ Performance Metrics and Standards Setting

· Assistance in the delivery of SMITS internal projects/quality programs

· Time Accounting Administration· Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting

· Information Asset Library (IAL) Administration· Templates Creation, Review and Standardization· Process Compliance Reviews/Audits (not yet started)· Process Support

· QMS Implementation and Maintenance

Specific Roles:Process Improvements:

· Analyze current processes, recommend improvements, implement approved standard processes and monitor effectiveness of deployed processes

· Conduct Time and Motion Studies for the establishment of AHTs, productivity targets and FTEs· Develop and maintain Process Manuals/document standard processes (policies, procedures, guidelines, templates) in accordance with standard documentation guidelines

· Develop and maintain standard proposal templates· Maintain process documentation in the Information Asset Library (IAL)

· Provide process trainings as needed

· Provide process support and administrative functions

Time Accounting/ Chronos Administration

· Create chronos codes for approved client engagements/internal projects

· Generate Time Accounting Reports on compliance, utilization, and productivity based on time tracking system data

· Configure and maintain Timekeeping system parameters/ master data

· Provide timekeeping access to Project Managers/Project Leads/Support Leads

· Generate chronos interface data files for SMITS Financials

· Provide support on chronos inquiries/issues/concerns

· Conduct high level training to new employees on the timekeeping system

Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting

· Prepare Respondents Database· Release CSAT survey forms to respondents

· Record/consolidate and report ratings/comments

· Coordinate with functional groups on action plans for release to clients

· Prepare CSat Survey Feedback Forms

· Prepare CSAT Status Reports and Annual Report

Information Asset Library (IAL) Administration:

· Maintain an organized IAL structure for information assets

· Ensure an updated Information Asset Library (IAL) for process documents at all times

· Ensure correct versioning and filename structure of work products in the IAL

· Coordinate with Technical Team/System Admin for IAL issues/concerns

·Process Compliance Review/ Audits: 

· Prepare Process Compliance Plan/ Schedule

· Conduct process compliance reviews/ audit· Prepare Process Compliance Reports with recommended actions for non-compliant items

· Monitor status of audit action items until closure

· Maintain/update the Process Compliance Audit Checklists based on revised processes

Quality Management System Implementation and Maintenance:

· Ensure implementation and maintenance of the Quality Management System (QMS) related activities and programs across the organization

· Generate monthly and annual reports in preparation for management review and audit

· Ensure effective implementation and compliance with the QMS Standard and QMS program to the operations group

- Document Control:

· Serve as Document Controller to the operations group

· Conduct/facilitate process mapping and process documentation to the operations group

· Ensure documents are updated, controlled, and adequately organized in the repository.

· Provide support in the documentation of processes and creation of work instruction

· Identify improvements in the Document Control Process

· Generate monthly and annual reports

Records Management:

· Provide support in managing records management of the operations group

· Ensure implementation of compliance with retention policy and manage records list

· Identify improvements in the Records Management Process

- Customer Satisfaction (CSAT):

· Provide support in managing CSAT responses

· Provide technical assistance in the identification and creation of an action plan

· Conduct/facilitate Root Cause Analysis if needed.

· Ensure complaints are filed in the corrective action list

· Track the effectiveness of the action plan

· Identify improvements in the CSAT Process

· Generate monthly and annual reports

- Internal Quality Audit:

· Conduct Internal Quality Audit of operations

· Provide support in preparation for Internal and External Quality Audit

· Conduct/facilitate Mock Audit / Gap Analysis as necessary

· Identify improvements in the Internal Quality Audit Process

· Generate monthly and annual reports

- Corrective Action:

· Conduct/facilitate the creation of a Corrective Action Report and Root Cause Analysis.

· Provide technical assistance in the identification and creation of an action plan

· Track the effectiveness of the action plan identified

· Identify improvements in the Corrective Action Process

· Generate monthly and annual reports

- Risk Management:

· Provide support in risk management for the operations group

· Conduct/facilitate Risk Identification, Risk Assessment, and Risk Mitigation.

· Provide technical assistance in identifying and creating action plans

· Monitor action plans in risk-identified

· Generate monthly and annual reports

- Continuous Improvement:

· Analyze Process Improvement suggestions vs current and standard processes

· Conduct/facilitate process improvement activities for operations

· Identify process improvement suggestions for operations

· Manage process improvement project of operations

· Provide process improvement training to the operations group

· Generate monthly and annual reports