Quality Assurance Analyst

3 days ago

Davao City, Philippines PROTALENTNEXUS CONSULTING Full time

Quality Assurance Analyst Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer)Start Date: ASAP About the Role We are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across hardware and software, and hands-on experience in a BPO environment. Key Responsibilities Monitor, review, and evaluate helpdesk support calls and tickets. Identify areas of improvement and provide feedback to enhance service quality. Perform root cause analysis of recurring technical issues. Collaborate with IT teams to ensure compliance with support protocols and standards. Prepare and maintain QA documentation, reports, and audit findings. Qualifications Bachelor’s degree in Information Technology or related field (or at least 2 years of college). Minimum 6 months of QA or related experience. Strong background in helpdesk support, including hardware and software troubleshooting. Proficient in Microsoft products and operating systems troubleshooting. Prior experience in a BPO/Shared Services environment is required. Why Join Us Competitive compensation package Dynamic and supportive work environment Opportunity to grow within a global IT support framework #J-18808-Ljbffr

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