Telesales Representative/Front Desk

2 weeks ago

Makati City, National Capital Region, Philippines Microbase Incorporated Full time ₱800,000 - ₱1,200,000 per year

Job Description

JOB SUMMARY

This role combines telesales and front desk duties. The focus is to generate revenue through telesales while managing front desk operations, including welcoming guests, handling inquiries, and printing Sales Requisitions for submission to the Purchasing Department. Strong communication, sales skills, and a customer-focused attitude are essential.

DUTIES AND RESPONSIBILITIES

Telesales & Lead Generation

Identify potential clients and maintain an updated database of corporate leads.

Conduct outbound calls and email campaigns to generate sales leads and schedule appointments.

Understand client needs and present relevant products or services to address them.

Negotiate terms, pricing, and after-sales support to close deals.

Coordinate with the Product Manager or Purchasing Offer for approvals on pricing and product offerings.

Track and follow up on leads, ensuring proper documentation and timely updates.

Front Desk Operations

Serve as the first point of contact for visitors, providing a welcoming and professional reception.

Answer and route incoming calls and emails to the appropriate departments.

Handle inquiries related to company services, ensuring prompt and accurate responses.

Manage office correspondence, deliveries, and appointment scheduling.

Maintain the reception area's cleanliness and organization.

Print approved Sales Requisitions (SR) for submission to the Purchasing Department.

Administrative Tasks

Prepare and submit sales and call reports regularly.

Provide updates on sales and front desk activities.

Support office operations by maintaining records, documentation, and filing systems.

Manages and maintains an inventory of marketing supplies, ensuring availability and requesting restocks when necessary.

JOB SPECIFICATIONS

Education

Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field.

Skills

Strong communication, negotiation, and interpersonal skills.

Customer-focused with a professional and approachable demeanor.

Strong organizational and multitasking abilities.

Proficient in MS Office and customer relationship management (CRM) tools.

Experience

Prior experience in telesales, front desk, or customer service roles is an advantage.

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