Customer Experience Executive
2 days ago
Send appropriate emails/communication to the stores to resolve customer inquiries and assist in the delivery of orders to customers.
Responding to email inquiries/SMS/Live Chat from customers who are shopping online for store products and resolving their inquiries.
Handle inquiries via email from the Customer Care web feedback cases. Updating customers' accounts with appropriate notes and details after the call.
Occasional outbound calls to the Australia customer service team and Kmart online stores to coordinate the delivery of the items to the customers.
Process and respond to customer emails/SMS/Live Chat.
Escalate the critical issues to the Management, where required.
Ensuring the process is followed as per the QA guidelines
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Customer Experience Executive
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Customer Experience Executive
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