Customer Experience Executive
2 weeks ago
Customer Experience Executive Probe Group Makati, National Capital Region, Philippines Job Description Summary The Customer Care Agent will be responsible for assisting customers and handling administrative tasks for customer care customers and store members. Responsibilities Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers. Respond to email enquiries/Live Chat from customers shopping online for store products and resolve their enquiries. Handle enquiries via email from the Kmart Customer Care web feedback cases. Update customers’ accounts with appropriate notes and details after the call. Occasional outbound calls to the Australia customer service team and Kmart online stores to coordinate delivery of items to customers. Process and respond to customer emails/Live Chat. Escalate critical issues to the Management, where required. Ensure the process is followed as per the QA guidelines. Work under pressure. Minimum Requirements Excellent English communication (oral and written). Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction. Resourceful, able to multitask, and high attention to details. Flexible and able to quickly adjust to frequent process and information changes. Can work under pressure. Preferred Requirements Contact Centre experience preferred. Graduate accreditation highly desirable. Knowledge of the Google platform desirable. #J-18808-Ljbffr
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Customer Experience Executive
1 week ago
Makati, Philippines Probe Group Full timeOverview Probe Group Makati, National Capital Region, Philippines Join to apply for the Customer Experience Executive role at Probe Group . Location: Makati City, Philippines Responsibilities Handle customer contacts in line with client and company requirements. Support inbound customer service for a logistics company in Australia, helping customers process...
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Customer Experience Executive
1 week ago
Makati, Philippines Probe Group Full timeOverview Probe Group, Makati, National Capital Region, Philippines Join to apply for the Customer Experience Executive role at Probe Group . Responsibilities Ensure all policies & procedures are adhered to, including compliance obligations. Qualifications And Typical Experience English Proficiency: Good proficiency in written and verbal English. Experience:...
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Customer Experience Executive
4 days ago
Makati, Philippines Probe Group Full timeOverview Probe Group Makati, National Capital Region, Philippines Location: Makati, National Capital Region, Philippines Posted: 4 days ago Get AI-powered advice on this job and more exclusive features. Responsibilities Ensure all policies & procedures are adhered to, including compliance obligations Core Competencies Systems Processes & PolicyEnsure all...
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Customer Experience Executive
7 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per yearJOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient and respectful manner on every email, call or chat as measured by different performance metrics.ACCOUNT / CAMPAIGN DESCRIPTIONWorkwear Group supplies work...
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Customer Experience Executive
5 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearResponsible for: Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Main Activities and Responsibilities: Probe CX...
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Customer Experience Executive
5 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearResponsible for:The Officeworks Customer Service Executive will be responsible for assisting customers and administrative tasks for customers.Main Activities and Responsibilities:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to...
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱450,000 per yearJob Description Responsible for: The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS. We are responsible for delivering high-quality, prompt, and efficient responses while working closely with internal teams to resolve customer concerns and enhance customer...
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Customer Experience Executive
7 days ago
Makati City, National Capital Region, Philippines Probe CX Full timeResponsible for: Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests, lodge investigations for missing parcels, and the like.Main...
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Customer Experience Executive
7 days ago
Makati City, National Capital Region, Philippines Probe Group Full time ₱30,000 - ₱60,000 per yearApply NowBack to search resultsPrevious job Next jobJob DescriptionResponsible for:Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests,...
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Customer Experience Executive
7 days ago
Makati City MNL Philippines Probe CX Full time ₱180,000 - ₱360,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
