Customer Experience Executive
1 week ago
Overview Probe Group Makati, National Capital Region, Philippines Join to apply for the Customer Experience Executive role at Probe Group . Location: Makati City, Philippines Responsibilities Handle customer contacts in line with client and company requirements. Support inbound customer service for a logistics company in Australia, helping customers process parcel delivery and/or collection requests. Lodge investigations for missing parcels and related inquiries. Attend and actively participate in training and development; maintain understanding of service/product, processes and systems. Attend monthly performance reviews and contribute to team meetings for continual improvement. Adhere to privacy, data protection and information security policies; protect Probe and client data and assets; avoid sharing passwords or OTPs; stay vigilant for suspicious activity. Support a speak up culture and report suspected or actual improper conduct in accordance with the Whistleblower Policy. Key Responsibilities (KPIs and targets) Handle contacts within the required time frames and meet quality standards. Adhere to schedules to achieve targets and meet attendance requirements. Fulfill other KPI requirements as needed and perform other duties as required. Core Competencies Systems, Processes & Policy: Ensure adherence to policies, implement operational design and workforce planning, ensure policies are current, drive operational excellence. Client & Stakeholders: Establish and maintain effective relationships with managers, peers, internal and external stakeholders, including vendors and board/executive teams. Key Skills & Capabilities: Excellent communication; problem-solving; multi-tasking; attention to detail; patience and empathy; teamwork; time management; cultural sensitivity. Qualifications And Typical Experience Educational Attainment: At least High School Graduate (old or new curriculum). Experience: 0 – 12 months of continuous work experience. Industry Exposure: BPO or any industry experience. Role Exposure: BPO experience as a Customer Service Representative is a plus; Retail and Logistics experience is a plus. Note: This description retains the core responsibilities and qualifications for the Customer Experience Executive role and removes unrelated or extraneous content. #J-18808-Ljbffr
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Customer Experience Executive
2 weeks ago
Makati, Philippines Probe Group Full timeCustomer Experience Executive Probe Group Makati, National Capital Region, Philippines Job Description Summary The Customer Care Agent will be responsible for assisting customers and handling administrative tasks for customer care customers and store members. Responsibilities Send appropriate emails/communication to the stores to resolve customer enquiries...
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Customer Experience Executive
1 week ago
Makati, Philippines Probe Group Full timeOverview Probe Group, Makati, National Capital Region, Philippines Join to apply for the Customer Experience Executive role at Probe Group . Responsibilities Ensure all policies & procedures are adhered to, including compliance obligations. Qualifications And Typical Experience English Proficiency: Good proficiency in written and verbal English. Experience:...
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Customer Experience Executive
4 days ago
Makati, Philippines Probe Group Full timeOverview Probe Group Makati, National Capital Region, Philippines Location: Makati, National Capital Region, Philippines Posted: 4 days ago Get AI-powered advice on this job and more exclusive features. Responsibilities Ensure all policies & procedures are adhered to, including compliance obligations Core Competencies Systems Processes & PolicyEnsure all...
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Customer Experience Executive
7 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per yearJOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient and respectful manner on every email, call or chat as measured by different performance metrics.ACCOUNT / CAMPAIGN DESCRIPTIONWorkwear Group supplies work...
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Customer Experience Executive
5 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearResponsible for: Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Main Activities and Responsibilities: Probe CX...
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Customer Experience Executive
5 days ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per yearResponsible for:The Officeworks Customer Service Executive will be responsible for assisting customers and administrative tasks for customers.Main Activities and Responsibilities:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to...
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Customer Experience Executive
2 weeks ago
Makati City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱450,000 per yearJob Description Responsible for: The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS. We are responsible for delivering high-quality, prompt, and efficient responses while working closely with internal teams to resolve customer concerns and enhance customer...
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Customer Experience Executive
7 days ago
Makati City, National Capital Region, Philippines Probe CX Full timeResponsible for: Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests, lodge investigations for missing parcels, and the like.Main...
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Customer Experience Executive
7 days ago
Makati City, National Capital Region, Philippines Probe Group Full time ₱30,000 - ₱60,000 per yearApply NowBack to search resultsPrevious job Next jobJob DescriptionResponsible for:Handling customer contacts in line with client and company requirements. The campaign is an inbound customer service of a logistics company in Australia. The Customer Service Representatives are expected to help the Customers process parcel delivery and/or collection requests,...
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Customer Experience Executive
7 days ago
Makati City MNL Philippines Probe CX Full time ₱180,000 - ₱360,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
