mandarin customer support

4 days ago

Taguig, National Capital Region, Philippines Pinoy Connect Management and Consultancy Services Inc Full time ₱150,000 - ₱250,000 per year

APPLICANT MUST BE FLUENT IN MANDARIN AND ENGLISH FOR BOTH ORAL AND WRITTEN

You will be responsible for providing customers of the company with day-to-day technical support via e-mail, instant messaging service, and telephone. You will be working on a rotating shift basis with 8 hours a shift and 5 shifts a week.

Responsibilities:

· Work on an 8 hour rotating shift basis, 5 shifts a week in our company Customer Support office

· Answer customer inquiries either by telephone, e-mail or online chat

· Respond promptly to customer inquiries, handle and resolve customer complaints

· Obtain and evaluate all relevant information to handle product and service inquiries

· Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.

· Accomplish targets in terms of handling time, priority set within the department and any SLA provided.

· Communicate and coordinate with the customer's dedicated Account Executives

· Escalate critical issues swiftly and accurately to Account Executives and company management

· Assist the company and management in other related areas when required or requested

· Train and assist other members of the Customer Support Team when required or requested

Qualifications

· At least 2-year course college graduate or equivalent

· Basic computer knowledge: MS Office (Word & Excel), Internet Browsing

· Strong Communication skills, Fluent in English and Mandarin– Spoken and Written.

· Knowledge of IMS back office is an advantage

· Self-motivated and results-oriented

· Can easily adapt to the environment and business models

· Display willingness to learn/fast learner

No work-related experience is welcome to apply.

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