Managed Services Engineer, Mandarin Fluency Required

1 week ago

Taguig, National Capital Region, Philippines CommandLink Full time
Overview

Managed Services Engineer, Mandarin Fluency Required

Join to apply for the Managed Services Engineer, Mandarin Fluency Required role at Command|Link.

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has Revolutionized The IT Industry By Tackling The Problems Our Competitors Create. In Recognition For Our Unprecedented Innovation And Dedication, Command|Link Has Been Awarded

  • SD-WAN Product of the Year
  • ITSM Visionary Spotlight
  • UCaaS Product of the Year
  • NaaS Product of the Year
  • Supplier of the Year
  • AT&T Strategic Growth Partner
About Your New Role

We are seeking a Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Important: Mandarin fluency is required.

Key Responsibilities
  • Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.
What You'll Need For Success
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong command-line networking skills (Cisco, Fortinet, Juniper).
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
Why You'll Love Life at Command|Link

Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Software Development

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