Citizen Development Analyst

2 hours ago

Manila, National Capital Region, Philippines Datamatics Full time ₱1,200,000 - ₱2,400,000 per year

Role: Citizen Development Analyst.

Scope of Work/Responsibilities:

Technical Enablement

  • Advise and support staff in designing, developing, and deploying apps and automation using approved platforms (e.g., Power Platform, RPA, AI tools).
  • Provide hands-on clinics and troubleshooting for citizen developers.
  • Provide expert advice to ensure templates, starter kits, and solution catalogs are appropriately used or developed— supporting consistent, scalable automation aligned with organizational needs and best practices.

Governance & Best Practices

  • Ensure all citizen-developed solutions comply with ADB's IT security guardrails, data protection standards, and regulatory requirements.
  • Review and provide feedback on solution designs, documentation, and lifecycle management.
  • Contribute to the development and refinement of governance playbooks and onboarding processes.

Training & Capability Building

  • Deliver structured learning sessions and workshops for staff (in coordination with ACM and Project delivery teams).
  • Mentor Digital Champions and support the Citizen Dev Hub community.
  • Curate and update knowledge materials, FAQs, and guidance documents.

Quality Assurance & Monitoring

  • Conduct peer reviews and quality checks of citizen-developed apps and automations.
  • Identify risks, gaps, and improvement opportunities in solution development.

Reporting & Continuous Improvement

  • Track and report on adoption metrics, solution quality, and compliance.
  • Provide recommendations for scaling citizen development and improving program outcomes.

Requirement and Qualification (Education & Work Experience):

Education and Work Experience

  • Proven experience in citizen development, low-code/no-code platforms, and process automation.
  • Strong understanding of governance, security, and compliance in digital solution development.
  • Excellent facilitation, coaching, and communication skills.
  • Experience in large organizations is preferred.

Technical Knowledge

  • Proficiency in low-code/no-code platforms (especially Microsoft Power Platform: Power Apps, Power Automate, Power BI, CoPilot).
  • Understanding of process automation, workflow design, and solution lifecycle management.
  • Familiarity with IT governance, data protection, and security standards.
  • Knowledge of best practices for documentation, testing, and deployment of digital solutions.

Soft Skills

  • Strong communication and facilitation skills for training, mentoring, and stakeholder engagement.
  • Problem-solving and analytical thinking.
  • Ability to work collaboratively in cross-functional teams.
  • Adaptability and willingness to learn new technologies and practices.
  • Coaching and peer support skills.

Tools/Software

  • Microsoft Power Platform (Power Apps, Power Automate, Power BI, CoPilot).
  • Collaboration tools (e.g. Microsoft Teams, SharePoint).
  • Project management tools (e.g., MS Project, Planner, or similar).
  • Documentation and knowledge management tools (e.g., Word, OneNote,).

Certification (if applicable)

  • Microsoft Certified: Power Platform Fundamentals (PL-900) – required.
  • Microsoft Certified: Power Platform App Maker Associate (PL-100) – preferred.
  • Other relevant certifications in process automation, RPA, or IT governance are an advantage.

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