Information Technology Analyst

3 hours ago

Manila, National Capital Region, Philippines Datamatics Full time ₱900,000 - ₱1,200,000 per year

Education and Work Experience:


• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.


• Minimum 5 years of professional experience in IT governance, automation, or digital transformation projects.


• Experience implementing governance frameworks for automation platforms (Power Platform, ServiceNow, RPA) in large organizations

Technical Knowledge:


• Deep understanding of governance, risk, and compliance for digital platforms and automation tools.


• Expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI), ServiceNow, and Robotic Process Automation (RPA) technologies.


• Knowledge of solution lifecycle management, data protection, security standards, and regulatory requirements.


• Familiarity with process mining, workflow automation, and citizen development models.

Soft Skills


• Excellent communication and facilitation skills for training, stakeholder engagement, and policy development.


• Strong analytical and problem-solving abilities.


• Ability to work collaboratively with cross-functional teams and influence senior stakeholders.


• Adaptability, attention to detail, and a proactive approach to risk management.


• Coaching and mentoring skills.

Tools / Software:


• Microsoft Power Platform (Power Apps, Power Automate, Power BI).


• ServiceNow platform (workflow, automation, reporting modules).


• RPA tools (e.g., Power Automate, Automation Anywhere).


• Collaboration and documentation tools (e.g. Microsoft Teams, SharePoint).


• Project management tools (e.g., MS Project, Planner).

Certification (if applicable):


• Microsoft Certified: Power Platform Fundamentals (PL-900) – required.


• ServiceNow Certified System Administrator or Implementation Specialist – preferred.


• RPA certification (UiPath Certified Professional, Automation Anywhere Certified, or Blue Prism Developer) – preferred.


• Certifications in IT Governance, Risk Management, or Compliance (e.g., COBIT, ITIL, ISO/IEC – an advantage.

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