Client Success Specialist

Expert Collaboration Strengthening Operational Quality and Team Success

This role places you at the core of high-visibility tasks that demand strong analytical thinking, responsive communication, and the ability to manage details with exceptional accuracy. You'll work within a structure that values consistent improvement, thoughtful problem-solving, and clarity in execution. Supported by a culture known for empowering talent and celebrating meaningful contributions, you'll enhance your coordination skills while strengthening your strategic judgment-gaining momentum toward long-term professional advancement.

Job Description

Be part of our client's team as a
Client Success Specialist
, supporting the operational backbone of digital advertising campaigns across multiple platforms. You will coordinate deliverables, monitor pacing and performance, manage communications, and build client-ready documentation. This role strengthens your media operations expertise and prepares you for future growth into account leadership roles.

Job Overview

Employment Type: Full-Time

Shift: Night Shift, Weekends Off

Salary: PHP 43,000 to PHP 53,000

Work Setup: Temporary Work From Home, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Temporary work from home arrangement
• Fixed weekends off
• Fully customized Emapta laptop and peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
• A highly collaborative culture that encourages innovation and professional growth
• Opportunity to work on impactful projects with global clients.

The Qualifications We Seek

• 1-3 years of full-time experience in analytics, project management, client services, or client success roles.
• Proven
  client management experience
  , including handling client communications, expectations, and deliverables.
• Strong reporting skills
  with hands-on experience preparing insights, dashboards, or performance summaries.
• Strong Excel and analytical skills with high accuracy and attention to detail.
• Excellent written communication and presentation skills.
• Strong project and portfolio management skills, with the ability to prioritize duties and meet deadlines.
• Advanced proficiency in Microsoft Office and familiarity with major social media platforms.
• Ability to perform under pressure and thrive in a fast-paced environment.
• Creative problem-solver with initiative, professional maturity, integrity, and a positive attitude.

Nice to Have:

• Previous media or agency experience.
• Advanced knowledge of reporting platforms (e.g., Google Ad Manager, TAP).
• Experience with Facebook Ads, Twitter Ads, or RTB media buying tools.
• Understanding of web technologies (e.g., pixels, HTML, JavaScript).
• Experience presenting to groups or clients.

Your Daily Tasks

• Provide day-to-day support to a team managing agency and client relationships through outstanding campaign management and client service
• Support campaigns using detailed project management to align cross-platform deliverables
• Assist with timelines, asset trackers, communications, status calls, pacing/delivery trackers, weekly reports, and campaign recaps
• Assist in bringing custom programs to life, including influencer marketing, podcasts, sweepstakes, video production, events, and on-site activations
• Collaborate with Client Success Managers to reconcile monthly billing
• Contribute to reporting of campaign wins, learnings, and performance documentation

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024
, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture built on collaboration and innovation. Work with global organizations, supported by a strong foundation and passionate professionals committed to making an impact. We empower your success with continuous learning and an inclusive environment.

Apply now
and be part of the
#EmaptaEra