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Client Success Specialist

6 hours ago

Makati City, National Capital Region, Philippines Emapta Global Full time

Expert Collaboration Strengthening Operational Quality and Team Success

This role places you at the core of high-visibility tasks that demand strong analytical thinking, responsive communication, and the ability to manage details with exceptional accuracy. You'll work within a structure that values consistent improvement, thoughtful problem-solving, and clarity in execution. Supported by a culture known for empowering talent and celebrating meaningful contributions, you'll enhance your coordination skills while strengthening your strategic judgment-gaining momentum toward long-term professional advancement.

Job Description

Be part of our client's team as a
Client Success Specialist
, supporting the operational backbone of digital advertising campaigns across multiple platforms. You will coordinate deliverables, monitor pacing and performance, manage communications, and build client-ready documentation. This role strengthens your media operations expertise and prepares you for future growth into account leadership roles.

Job Overview

Employment Type: Full-Time

Shift: Night Shift, Weekends Off

Salary: PHP 43,000 to PHP 53,000

Work Setup: Temporary Work From Home, Makati

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • Temporary work from home arrangement
  • Fixed weekends off
  • Fully customized Emapta laptop and peripherals
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit

    )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment
  • A highly collaborative culture that encourages innovation and professional growth
  • Opportunity to work on impactful projects with global clients.

The Qualifications We Seek

  • 1-3 years of full-time experience in analytics, project management, client services, or client success roles.
  • Proven
    client management experience
    , including handling client communications, expectations, and deliverables.
  • Strong reporting skills
    with hands-on experience preparing insights, dashboards, or performance summaries.
  • Strong Excel and analytical skills with high accuracy and attention to detail.
  • Excellent written communication and presentation skills.
  • Strong project and portfolio management skills, with the ability to prioritize duties and meet deadlines.
  • Advanced proficiency in Microsoft Office and familiarity with major social media platforms.
  • Ability to perform under pressure and thrive in a fast-paced environment.
  • Creative problem-solver with initiative, professional maturity, integrity, and a positive attitude.

Nice to Have:

  • Previous media or agency experience.
  • Advanced knowledge of reporting platforms (e.g., Google Ad Manager, TAP).
  • Experience with Facebook Ads, Twitter Ads, or RTB media buying tools.
  • Understanding of web technologies (e.g., pixels, HTML, JavaScript).
  • Experience presenting to groups or clients.

Your Daily Tasks

  • Provide day-to-day support to a team managing agency and client relationships through outstanding campaign management and client service
  • Support campaigns using detailed project management to align cross-platform deliverables
  • Assist with timelines, asset trackers, communications, status calls, pacing/delivery trackers, weekly reports, and campaign recaps
  • Assist in bringing custom programs to life, including influencer marketing, podcasts, sweepstakes, video production, events, and on-site activations
  • Collaborate with Client Success Managers to reconcile monthly billing
  • Contribute to reporting of campaign wins, learnings, and performance documentation

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024
, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture built on collaboration and innovation. Work with global organizations, supported by a strong foundation and passionate professionals committed to making an impact. We empower your success with continuous learning and an inclusive environment.

Apply now
and be part of the
#EmaptaEra