Collections Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

Roles and Responsibilities:

  • Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
  • Independently collect past due invoices by contacting customers via phone, email, or portal
  • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
  • Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
  • Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
  • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
  • Preparation of weekly aging report and prioritize accounts based on overdue status.
  • Account review for credit releases.

Qualifications:

  • At least 1 year of relevant experience in Collections in a BPO/Shared Services setting.
  • Amenability to work full-time on site in Eastwood
  • Amenability to work in a night shift schedule.

OTHER JOB DETAILS:

  • Onsite, 5x a week
  • Night Shift
  • *With SIGN-ON BONUS

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