Offshore - Technical Account Manager (Philippines)

3 days ago

Manila, National Capital Region, Philippines Conservice Full time

"When you join Onboard, you're joining a team that's transforming how essential connectivity services are delivered, managed, and supported across the real estate industry. As part of the Conservice family—the nation's leading utility management provider—we're backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Onboard team you know and trust. Beyond your core responsibilities, you'll play a critical role in helping our clients and partners fully realize the value of Onboard's solutions. Whether you're working behind the scenes or on the front lines, your contributions will help streamline operations, drive performance, and deliver a better experience for the residents and teams we support. Collaboration, innovation, and a commitment to service are key to success in every role at Onboard."

Job Summary:

The Technical Account Manager (TAM) will oversee the submission and auditing process for provider submissions, ensuring the accuracy of data. This role is responsible for managing the weekly account submission, conducting monthly invoice audits, and documenting the full data process setup. Additionally, the TAM will collaborate with the Account Manager in preparing and supporting monthly business reviews to provide detailed and accurate reporting for the client.

Key Responsibilities:

  • Oversee the weekly account submission process, ensuring the accuracy and completeness of data management.
  • Conduct monthly invoice audits to validate account status, charges, identify discrepancies, and recommend adjustments as needed.
  • Document the full data and process flow, creating a comprehensive guide for future reference and audits.
  • Collaborate with the Account Manager to prepare data reports, insights, and analysis for monthly business reviews.
  • Identify and troubleshoot data inconsistencies, working with internal teams to resolve issues proactively.
  • Maintain a record of all data processes and procedures to enable streamlined onboarding and client account management.

Compensation & Benefits:

  • Competitive salary
  • PTO in accordance with the company's current PTO plan
  • Holiday pay in accordance with the company's current paid holiday schedule
  • Medical Benefits
  • Work from Home
  • Monthly Internet Allowance

Requirements:

  • Must live in the Philippines
  • Strong verbal and written English communication skills.
  • Bachelors Degree
  • Experience in data auditing, technical account management, or a similar role.
  • Strong analytical skills with a keen eye for detail.
  • Proficiency with data management systems and tools, with an ability to create and maintain organized documentation.
  • Excellent problem-solving abilities and a proactive approach to troubleshooting.
  • Effective communicator with the ability to translate technical information for non-technical stakeholders.

  • Offshore - Technical Account Manager (Philippines)

    3 days ago

    Manila, National Capital Region, Philippines Conservice Full time

    "When you join Onboard, you're joining a team that's transforming how essential connectivity services are delivered, managed, and supported across the real estate industry. As part of the Conservice family—the nation's leading utility management provider—we're backed by the strength, resources, and stability of an industry leader. That means more...

  • Project Manager

    3 days ago

    Manila, National Capital Region, Philippines Offshore Launch Full time

    About Offshore Launch:Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.Why Join Offshore Launch?Impact the growth and success of...

  • Technical Account Manager

    6 days ago

    Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

    About Us is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...

  • Accountant - AU

    1 week ago

    Manila, National Capital Region, Philippines Offshore Business Processing Full time

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesClient Specific tasks:We are seeking a detail-oriented and experienced Offshore Accountant to support our Australian accounting practice. This role is ideal...

  • Offshore Recruitment Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines MCG Talent Full time

    Job Title:Offshore RecruiterLocation:Remote / OffshoreJob Type:Full-timeJob Summary:The Recruitment Specialist will be responsible for identifying, sourcing, and recruiting top-tier candidates for various roles, for one of our clients based in Saudi Arabia. This position requires a strong understanding of recruitment strategies and the ability to adapt to...

  • Client Account Manager

    1 week ago

    Manila, National Capital Region, Philippines Intelligent Technical Solutions Full time

    Job Description:The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the...

  • Client Success Manager

    1 week ago

    Manila, National Capital Region, Philippines Offshore Launch Full time

    The Client Success Manager will own the entire client experience for the Group, ensuring every engagement runs smoothly from kickoff to completion. You will act as a bridge between coaches, clients, and leadership, transforming our 37-step client journey into a predictable and high-quality experience. Your role is crucial to driving accountability, reporting...

  • Technical Supervisor Philippines

    1 week ago

    Manila, National Capital Region, Philippines Phibro Animal Health Southeast Asia Full time

    Duties and responsibilities:Provide technical support to customers by exchanging information, visiting customers and resolving critical technical concerns as requested by the team or customers.Field support in technical dimensions with service and skill to deliver the company's core value and strengthen its overall business.Identify complex and advanced...

  • Technical Accountant

    1 week ago

    Manila, National Capital Region, Philippines Emapta Global Full time

    Lead Technical Accounting for Expanding Restaurant VenturesJoin a team that drives growth in the restaurant industry, investing in and operating proven full-service and fast-casual concepts with high potential.They excel in acquiring family-owned businesses, franchise buyouts, and strategic turnarounds, combining capital with hands-on expertise to revitalize...

  • Technical Accountant

    1 week ago

    Manila, National Capital Region, Philippines Emapta Full time

    Lead Technical Accounting for Expanding Restaurant VenturesJoin a team that drives growth in the restaurant industry, investing in and operating proven full-service and fast-casual concepts with high potential. They excel in acquiring family-owned businesses, franchise buyouts, and strategic turnarounds, combining capital with hands-on expertise to...