Learning and Development Officer

Job Highlights

• Purposeful and meaningful work
• Great work culture and set of corporate values
• Be a part of a global team that enables charitable giving

JOB SUMMARY

Learning & Development Management

• Oversee the planning, design, and delivery of all learning and development programs across the organization.
• Conduct training needs analysis in collaboration with department heads to identify skill gaps and future competency requirements.
• Guide and assist the course developers/instructors in applying the best theories and practices in course and learning intervention design.
• Design and create general courses and performance support tools that will be used by all or majority of the employees in the organization (e.g. knowledge bases, FAQs, courses for communication, leadership, and other soft skills competencies).
• Monitor and evaluate the effectiveness of learning programs through feedback, assessments, and performance metrics.
• Serve as the Learning Management System (LMS) Administrator. Enroll the employees on the courses that they need and track their progress.
• Promote a culture of continuous learning and career growth within the organization.
• Partner with managers and other leaders to develop succession planning and leadership development programs.

Employee Development Collaboration with HR and Other Departments

• Work closely with department heads and supervisors to align learning initiatives with organizational objectives.
• Collaborate with HR to ensure learning programs support employee engagement, performance improvement, and retention strategies.
• Assist in facilitating the orientation and onboarding programs in partnership with the HR and Admin, other Department and teams.
• Support employees in identifying and achieving personal and professional development goals.

Talent Acquisition (Minor Function)

• Provide input on the qualification and skills needed for roles that the organization is hiring for.
• Help assess if the employees to be promoted meet the qualifications and skills needed to fulfill the new role.
• Assist on the resume pre-screening / review process when needed.
• Assist in conducting behavioral interviews or assessments when needed.

KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS

• Innovative mindset and willingness to embrace new learning approaches and technologies.
• Experience in competency mapping, career pathing, and/or succession planning.
• Passionate about employee's growth and organizational development.
• Strategic thinker with a hands-on approach.
• Strong interpersonal and influencing skills.
• Skilled in building relationships and collaborating across departments and cultures.
• Strong organizational and leadership abilities with attention to detail.
• Knowledge in recruitment and/or onboarding processes is an advantage.

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor's degree in Human Resource Management, Psychology, Education, Business Administration, or related field.
• Minimum of 5 years of experience in Learning and Development, with at least 2 years in a lead/officer role.
• Certification in Training and Development, Coaching, or Organizational Development is a plus.
• Proven experience in designing and implementing training programs and managing learning projects.
• Strong understanding of adult learning principles, training evaluation, and performance management.
• Excellent communication, facilitation, and presentation skills.
• Proficient in Learning Management Systems (LMS), MS Office, and online training tools.
• Ability to collaborate effectively with cross-functional teams.

WORK ENVIRONMENT AND MENTAL REQUIREMENTS

• Regular workdays run from roughly 1600 – 0100 (PH Time) to maximize the overlap with European and US Eastern Time work hours
• Willingness to work more than 8 hours per day, as needed; ability to handle pressure during peak periods during the year, availability to handle issues outside of normal working hours
• Benefits include paid time off, paid holidays, employer contributions to health insurance, and annual bonus. Future retirement benefits are anticipated.