Specialist - Technical Support
24 hours ago
I. MAJOR RESPONSIBILITIES AND DUTIES:
- Network Support:
o Troubleshoot and resolve network issues including LAN, WAN, Wi-Fi, and VPN.
o Configure and maintain network hardware such as routers, switches, and firewalls.
o Monitor network performance and ensure network security and connectivity. - Database Support:
o Provide support for database-related issues, ensuring database performance, integrity, and security.
o Perform routine maintenance tasks such as backups, updates, and patching.
o Assist in database design, development, and optimization as required. - System Support:
o Diagnose and resolve hardware and software issues on servers, desktops, and other devices.
o Ensure regular maintenance and updates of operating systems and applications. - Incident Management:
o Respond to and resolve technical incidents and service requests in a timely manner.
o Document incidents, solutions, and maintain accurate records in the incident management system.
o Escalate complex issues to third-level support or external vendors when necessary.
o Investigating and assessing root causes of incidents - Customer Service:
o Provide excellent customer service and support to all resort staff, ensuring minimal disruption to business operations.
o Communicate effectively with end-users to understand and resolve their technical issues. - Compliance and Security:
o Assist in implementing and maintaining security protocols to protect sensitive information.
o Participate in audits and provide necessary documentation as required. - Project Participation:
o Assist in the planning and execution of IT projects.
o Collaborate with cross-functional teams to implement new technologies and upgrades.
o Provide technical support and expertise during project deployments.
II. JOB SPECIFICATIONS:
Educational Requirement:
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience Requirement:
o Minimum of 3 years of experience in a technical support role, preferably in a casino or hospitality environment.
o Proven experience with basic network, database, and system administration.
Skills and Attributes
Leadership Skills:
o Excellent analytical and problem-solving skills.
o Strong communication and interpersonal skills.
o Ability to work independently and as part of a team.
o Customer-focused with a strong service orientation.
Technical Skills:
o Strong knowledge of networking protocols, database management systems, and operating systems.
o Proficiency in troubleshooting hardware and software issues.
Other Qualifications:
o Relevant certifications such as CompTIA Network+, CCNA, Microsoft Certified Systems Administrator (MCSA), or equivalent are preferred.
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