Specialist - Technical Support

1 week ago

Manila, National Capital Region, Philippines Okada Manila Full time ₱900,000 - ₱1,200,000 per year

I. MAJOR RESPONSIBILITIES AND DUTIES:

  • Network Support:

    o Troubleshoot and resolve network issues including LAN, WAN, Wi-Fi, and VPN.

    o Configure and maintain network hardware such as routers, switches, and firewalls.

    o Monitor network performance and ensure network security and connectivity.
  • Database Support:

    o Provide support for database-related issues, ensuring database performance, integrity, and security.

    o Perform routine maintenance tasks such as backups, updates, and patching.

    o Assist in database design, development, and optimization as required.
  • System Support:

    o Diagnose and resolve hardware and software issues on servers, desktops, and other devices.

    o Ensure regular maintenance and updates of operating systems and applications.
  • Incident Management:

    o Respond to and resolve technical incidents and service requests in a timely manner.

    o Document incidents, solutions, and maintain accurate records in the incident management system.

    o Escalate complex issues to third-level support or external vendors when necessary.

    o Investigating and assessing root causes of incidents
  • Customer Service:

    o Provide excellent customer service and support to all resort staff, ensuring minimal disruption to business operations.

    o Communicate effectively with end-users to understand and resolve their technical issues.
  • Compliance and Security:

    o Assist in implementing and maintaining security protocols to protect sensitive information.

    o Participate in audits and provide necessary documentation as required.
  • Project Participation:

    o Assist in the planning and execution of IT projects.

    o Collaborate with cross-functional teams to implement new technologies and upgrades.

    o Provide technical support and expertise during project deployments.

II. JOB SPECIFICATIONS:

Educational Requirement:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Experience Requirement:

o Minimum of 3 years of experience in a technical support role, preferably in a casino or hospitality environment.

o Proven experience with basic network, database, and system administration.

Skills and Attributes

Leadership Skills:

o Excellent analytical and problem-solving skills.

o Strong communication and interpersonal skills.

o Ability to work independently and as part of a team.

o Customer-focused with a strong service orientation.

Technical Skills:

o Strong knowledge of networking protocols, database management systems, and operating systems.

o Proficiency in troubleshooting hardware and software issues.

Other Qualifications:

o Relevant certifications such as CompTIA Network+, CCNA, Microsoft Certified Systems Administrator (MCSA), or equivalent are preferred.

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