Customer Service Officer

1 week ago

Cebu City, Central Visayas, Philippines Antasis Inc. Full time ₱250,000 - ₱500,000 per year

Job Description

Overview:

The Customer Service Representative is responsible for providing exceptional support to customers by resolving inquiries, addressing complaints, and ensuring overall satisfaction with the company's products or services. This role requires strong communication skills, empathy, and a commitment to delivering outstanding customer experiences.

Key Responsibilities:

Customer Support:

  • Respond to customer inquiries via phone, email, chat, ensuring prompt and professional assistance.
  • Provide accurate information about products, services, policies, and processes.
  • Resolve customer complaints by identifying issues, offering solutions, and ensuring follow-up until resolution.

Problem-Solving:

  • Troubleshoot service-related problems and escalate complex issues to the appropriate departments.
  • Collaborate with internal teams to resolve customer concerns and improve service delivery.
  • Maintain a calm and patient demeanor when addressing challenging situations.

Customer Relationship Management:

  • Build and maintain positive relationships with customers to enhance loyalty and retention.
  • Gather feedback from customers and share insights with the team to improve products and services.
  • Assist in onboarding new customers and guiding them through the initial stages of using the company's offerings.

Documentation and Reporting:

  • Maintain accurate and detailed records of customer interactions, complaints, and resolutions in the CRM system.
  • Prepare reports on common customer issues and provide suggestions for process improvements.

Policy and Compliance:

  • Adhere to company policies, guidelines, and quality standards in all customer interactions.
  • Stay updated on product or service changes and ensure accurate information is communicated to customers.

Qualifications:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Previous experience in a customer service role is a must.
  • Excellent verbal and written communication skills.
  • Proficiency in using CRM systems and basic computer applications (e.g., Microsoft Office).
  • Strong understanding on refund and cancellation processes.

Skills and Competencies:

  • Strong problem-solving and conflict-resolution abilities.
  • Empathy and patience when dealing with customers.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Attention to detail and commitment to delivering quality service.

Work Environment:

  • This role typically involves working in shifts, including weekends or holidays, depending on business needs.
  • Office-Based setup

  • Customer Services Officer

    1 week ago

    Cebu City, Central Visayas, Philippines WrkPod Full time ₱300,000 - ₱450,000 per year

    POSITION PURPOSEThe Customer Services Officer (CSO) provides high-quality client service and administrative support to financial advisers and paraplanners. The role ensures that client requests are managed efficiently, advice is implemented accurately, and the overall client experience is professional, timely, and compliant.KEY RESPONSIBILITIESClients...

  • Customer Service

    9 hours ago

    Cebu City, Central Visayas, Philippines A&J AUSTRALIA Full time ₱300,000 - ₱360,000 per year

    About us:We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 30 years, we supplied high quality, satisfaction goods and services across Australia as well as supporting...

  • Customer Service Officer-6

    2 weeks ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time ₱150,000 - ₱250,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide customer service via phone calls & answer customer, Underwriter and/or agency's questions regarding product, process, policy. Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues...

  • Customer Service Officer-6

    2 weeks ago

    Cebu City, Central Visayas, Philippines QBE Insurance Full time ₱250,000 - ₱350,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide customer service via phone calls & answer customer, Underwriter and/or agency's questions regarding product, process, policy. Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues...

  • Customer Service Officer-6

    2 weeks ago

    Cebu City, Central Visayas, Philippines QBE Full time ₱250,000 - ₱450,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide customer service via phone calls & answer customer, Underwriter and/or agency's questions regarding product, process, policy. Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues...

  • Customer Relations Officer

    1 week ago

    Cebu City, Central Visayas, Philippines Toyota M.J. Cuenco Avenue., Cebu City Full time ₱150,000 - ₱250,000 per year

    Jump-start your career with usWe are looking for a: Customer Relations OfficerGraduate of Marketing or any course related to such.Fresh Graduates are welcome to apply but with experience is an advantage.Ability to answer a high volume of calls and/or emails dailyInterpersonal and customer service skillsGood attention to detail and time management skillsIf...

  • Customer Service Administrator

    1 week ago

    Cebu City, Central Visayas, Philippines GoTeam Full time ₱200,000 - ₱250,000 per year

    We are seeking a highly motivated and results-driven Customer ServiceRepresentative for Sales to join our team. The ideal candidate will beresponsible for providing excellent customer service and selling ourproducts to potential customers. As a Customer Service Representative forSales, you will be the first point of contact for customers, so you must beable...

  • Customer Service Agent

    7 hours ago

    Cebu City, Central Visayas, Philippines Private Advertiser Full time ₱200,000 - ₱250,000 per year

    We are seeking passionate and customer-focused individuals to join our dynamic team as Customer Service Agents. In this full-time role, you will be the voice of our company, providing exceptional customer service to our valued clients. Based in our Cebu City office, you will play a crucial part in delivering a seamless and positive customer experience.What...

  • Customer Relations Officer

    9 hours ago

    Cebu City, Central Visayas, Philippines Talent Scout SK Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:This is a full-time, on-site role for a Customer Relations Officer located in Cebu. The Customer Relations Officer will be responsible for managing customer support, ensuring customer satisfaction, and building strong client relationships. The role also involves coordinating with internal teams to ensure client needs are met efficiently.Job...

  • Customer Service Rep

    2 days ago

    Cebu City, Central Visayas, Philippines ARAM ENTERPRISES INC Full time ₱180,000 - ₱250,000 per year

    About the role ARAM ENTERPRISES INC' is seeking a dynamic and customer-focused Customer Service Representative to join our growing team. As a CSR, you will be the first point of contact for our valued customers, delivering exceptional service and support. This is a full-time role based in our modern office in Central Cebu City Cebu.What you'll be...