Operations manager

2 days ago


Remote, Philippines OnlineJobs Full time ₱400,000 - ₱600,000 per year

The Operations Manager for Short-Term Rentals is responsible for overseeing the day-to-day operations of a portfolio of vacation rental properties listed on platforms like Airbnb, Vrbo, and Upgrade to see actual info. This role ensures seamless guest experiences, efficient turnover processes, high property standards, and strong team performance across housekeeping, maintenance, and guest services.

Monitor performance, conduct evaluations, and foster a customer-first culture.

Guest Experience & Communication

Monitor guest communications and ensure timely responses via platforms and direct channels.
Resolve guest issues promptly to maintain 5-star reviews and high ratings.
Implement tools and workflows to improve the guest journey, from booking to post-checkout follow-ups.

Technology & Reporting

Use property management systems (PMS) and channel managers to automate bookings and track performance.
Monitor KPIs such as occupancy, nightly rate, turnover time, and guest satisfaction.
Prepare regular performance and operations reports for leadership.

Skills:

Strong leadership and project management skills.
Excellent communication and customer service abilities.
Proficient with Airbnb, Vrbo, and Hostaway.
Problem-solving mindset and ability to work in a fast-paced environment.

Flexible hours; availability on weekends and holidays as needed.



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