Billing Support

19 hours ago

Manila, National Capital Region, Philippines SPX Express Full time $60,000 - $100,000 per year

Job Description

  • Responsible for delivering overall billing monitoring and validation, including resolution of disputes in alignment with SLA targets
  • Approve validated billing entries and endorse them to the Finance Team for processing
  • Utilize advanced Excel/Google Sheets formulas for reporting, analysis, and process optimization
  • Monitor compliance of agencies and internal teams with billing-related data requirements and submission deadlines
  • Ensure accuracy and integrity of operational data across planning tools and trackers
  • Generate and manage regular performance and process reports; drive continuous improvement initiatives
  • Resolve billing-related escalations through root-cause analysis and implement long/short-term solutions
  • Conduct billing orientation and training for newly onboarded partner agencies
  • Supervise seasonal manpower assigned to billing operations to maintain process efficiency and quality
  • Support monthly closing activities, including reconciliation of billing reports
  • Contribute to cost-efficient and effective FM Ops projects and process enhancements
  • Perform other tasks as may be assigned by the Reporting Manager

Requirements

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field
  • Preferably with at least 2 years of billing, finance, or operations experience; open to fresh graduates with strong analytical and technical skills
  • Strong proficiency in Microsoft Excel and Google Sheets (e.g., formulas, pivot tables, data validation, dashboards)
  • Experience in handling large datasets and generating actionable insights
  • Excellent written and verbal communication skills for cross-functional coordination
  • Strong problem-solving and analytical thinking with keen attention to detail
  • Ability to adapt to a dynamic, fast-paced logistics environment
  • Strong interpersonal skills with the ability to work across teams and external partners
  • Experience managing or supervising support teams (seasonal or regular) is a plus

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