Senior Operations Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Senior Operations Manager do? Think of yourself as someone who will have direct responsibility over the operations process, embracing design, planning, control, performance improvement, and strategy. You will serve our customers through the development and implementation of best in class methods and procedures. Since our culture is at the core of our business, you must possess high integrity, be professional, courageous and have a resilient attitude. We make sure we get the best of the best, after all, we are a ridiculously good company, and we make sure our employees are top notch Now, we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.

Imagine yourself going to work with one thing on your mind: to establish a high standard for productivity, quality, customer service, and defined guidelines for day-to-day results. You will have oversight to a team of employees, providing training to ensure our company's operations run smoothly. You will implement procedures, provide information to senior Leaders, and generate ideas to help increase productivity. You will directly oversee Teammates, Team Leaders and the Operations Management team, and ensure positive morale for effective daily operations. You will be tasked to make suggestions for systems and process improvements using your knowledge of daily ground operations.

As a Senior Operations Manager, you will own a wide spectrum of responsibilities, thus, you must be able to multitask with ease and proficiency. You will own the development of company systems for customer interaction and control its implementation process. You will manage and improve campaign performance through performance monitoring, problem resolution, system audits and quality assurance measures. You will ensure that staff performance reviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis and other operational strategy assessments.

Besides day to day operations, you will maintain an open line of communication between your teammates and senior management. You will be responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service, and resolving problems that may arise.

What else? Well, you'll need to develop individual and team goals and implement plans in order to carry out the objectives. As a leader, you will guide your Operations Managers to meet all team and individual goals. You must be able to summarize, collect and analyze trends and data for regular performance reports; be adept at preparing an annual budget after estimating necessities, correcting overspending, analyzing cost variances and scheduling expenses. You will oversee systems maintenance and upgrade implementations; or call for repairs and trouble-shooting as needed. You will maintain consistent professional improvement through company provided workshops, tracking trends and actively participate in team projects.

Do you have what it takes to become a Senior Operations Manager?

What is it we're looking for? Since this is a Senior Operations Manager post, we need someone with experience to even call themselves as one - if you have at least 5 years of operations management experience; held a leadership position in a customer service role; strong organizational, analytical and managerial skills; possess excellent verbal and written communication skills; and have experience with Large Language Models (LLMs), Linguistic Intelligence, data annotation, and data labeling is a significant plus Consider yourself highly qualified if you have handled at least 600 FTEs with an excellent track record of meeting targets. If you can work efficiently in a fast-paced environment, and have the ability to build productive business relationships with clients, then you might be the person we want to meet

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL