e-commerce key account specialist
2 days ago
Job description:
Responsibilities:
- Serve as the main point of contact between the company and key e-commerce platforms
- Build strong relationships with platform category managers and internal stakeholders Ensure brand alignment and premium presence across online marketplaces
- Plan and coordinate participation in mega campaigns (e.g., 9.9, 11.11), flash sales, and vouchers
- Submit campaign entries, promotional mechanics, and creative assets on time
- Monitor and evaluate campaign performance and ROI
- Track sales performance by platform and account
- Analyze sell-through, product performance, and campaign results
- Identify opportunities for assortment expansion and upselling
- Work with the content and creative team to ensure product listings are updated and optimized
- Monitor product reviews, ratings, and platform compliance
- Coordinate with logistics and fulfillment teams for smooth order processing
- Ensure availability of inventory across all platforms
- Monitor penalties, ratings, and performance scorecards per platform
Education Requirements
- Bachelor's Degree in Marketing, Business Administration or any related field
Experience / Skills Requirements:
- Experience in handling major e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop)
- Strong understanding of marketplace tools, seller center dashboards, and e-commerce KPIs
- Proficient in Microsoft Excel or Google Sheets (pivot tables, data analysis)
- Experience in campaign planning, content optimization, and platform ads is a plus
- Excellent communication, negotiation, and interpersonal skills
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