
Healthcare Business Associate
4 days ago
JOB SUMMARY
As a Healthcare Business Associate, you are responsible in managing email communications and handling inbound calls to provide exceptional support to healthcare providers and clients.
As part of the email management responsibilities, you will address provider inquiries, organize and prioritize messages, and maintain positive relationships with healthcare providers. Your ability to manage email communications efficiently will ensure seamless interactions and contribute to excellent customer experience.
In the call-handling capacity, you will respond to inbound calls and emails, resolving claim-related inquiries and collaborating with billing and finance teams to address outstanding issues. This role demands strong attention to detail, effective problem-solving skills, and a commitment to delivering results.
DUTIES & RESPONSIBILITIES
- Customer Interaction: Handle provider/client calls and emails, update case information accurately, resolve concerns, and escalate advanced issues as needed.
- Email Management: Monitor, prioritize, and respond to emails promptly and professionally while maintaining high responsiveness and accuracy.
- Problem Resolution: Investigate provider concerns, collaborate with departments for complex cases, and ensure all inquiries are documented and resolved promptly.
- Productivity Standards: Meet performance metrics, including call volume, handling times, and overall productivity.
- Understand and comply with all HIPAA & SOC2 requirements necessary in working with designated PHI.
- Perform other tasks that may be assigned from time to time.
JOB REQUIREMENTS
- Completed 4-year College course
- At least 1 year of experience in medical/ healthcare BPO setting.
- Responsible in managing email communications and inbound calls.
- Strong background in US medical insurance and claims processing.
- Excellent communication skills, both written and verbal, and internal personal skills
- Proficient in all Microsoft Office and computer application systems
- Amenable to work onsite in Alabang and US shifts
PERKS OF JOINING US
- Competitive salary
- Work onsite (Alabang Corporate Center)
- FREE Shuttle
- Night Shift with 15% Night Differential
- HMO DAY 1 with FREE dependent**
- Sleeping quarters with lactating room
- Healthy working environment
- Free webinars and internal trainings/events and more
Office located at Alabang Corporate Center
-
healthcare business associate
1 week ago
Ayala Alabang, National Capital Region, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time ₱900,000 - ₱1,200,000 per yearJOB SUMMARYA Healthcare Business Associate is responsible for supporting healthcare operations by accurately collecting and recording patient demographic information, managing customer interactions, and meeting performance metrics to enhance productivity and ensure a positive client experience. This role involves working closely with providers, clients, and...
-
CSR- Healthcare Account
4 days ago
Ayala Alabang, National Capital Region, Philippines Global Healthcare Resources Full time ₱150,000 - ₱250,000 per yearQualifications:At least 1 year of experience in customer service (healthcare account experience is a plus).Good communication skills in both spoken and written English.Basic knowledge of healthcare processes (eligibility, claims, billing, or medical terms) is an advantage.Can work well in a busy and fast-paced environment.Computer literate with good typing...
-
CSR healthcare account
7 hours ago
Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Full time ₱210,000 - ₱260,000 per yearQualificationsAt least 1 year of work experience in customer service, preferably in a healthcare account/healthcare industry.Strong communication skills (verbal and written) with a customer-first mindset.Knowledge of healthcare processes such as eligibility, claims, billing, or medical terminology is an advantage.Ability to work in a fast-paced, high-volume...
-
CSR- Healthcare Account
7 hours ago
Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Phils Inc Full time ₱240,000 - ₱720,000 per yearQualificationsAt least 1 year of work experience in customer service, preferably in a healthcare account/healthcare industry.Strong communication skills (verbal and written) with a customer-first mindset.Knowledge of healthcare processes such as eligibility, claims, billing, or medical terminology is an advantage.Ability to work in a fast-paced, high-volume...
-
Customer Care Associate
4 days ago
Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Full time ₱240,000 - ₱312,000 per yearQualifications:• At least 1 year of experience in customer service (healthcare account experience is a plus).Good communication skills in both spoken and written English.Basic knowledge of healthcare processes (eligibility, claims, billing, or medical terms) is an advantage.Can work well in a busy and fast-paced environment.Computer literate with good...
-
Healthcare Account
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱300,000 - ₱450,000 per yearHEALTHCARE ACCOUNT - URGENT HIRING | VIRTUAL INTERVIEWS - START ASAPJob Responsibilities - guiding and supporting patients, clients, or employees through health-related challenges by conducting assessments, providing education on health and wellness, coordinating care, and connecting them with resources to improve their well-being.Offer:28,000 Basic Pay1,000...
-
Customer Care Associate
4 days ago
Ayala Alabang, National Capital Region, Philippines Global Healthcare Resource Phils Inc Full time ₱900,000 - ₱1,200,000 per yearKey Responsibilities:Review and analyze contracts related to payment disputes.Work from the Provider's perspective.Coordinate with insurance companies to confirm claim statuses and recover unpaid claims.Manage claims processing, denial handling, and claim status updates.Job Requirements:A minimum of 6-12 months of experience in Healthcare Account...
-
Healthcare Customer Service Representatives
7 days ago
Ayala Alabang, National Capital Region, Philippines Nezda Global PH Full time ₱240,000 - ₱360,000 per yearWe're Hiring Healthcare Customer Service RepresentativesLocation: Alabang | Night Shift | OnsiteJoin our team and build a rewarding career in the healthcare industry We're looking for passionate individuals who are ready to make a difference while enjoying competitive pay and excellent benefits.Job Profiles & QualificationsProfile 1 – Bachelor's Degree...
-
Nurse Support Associate
6 hours ago
Ayala Alabang, National Capital Region, Philippines Office Symmetry Full time ₱900,000 - ₱1,200,000 per yearAbout the role As a Nurse Support Associate - Non Voice at Office Symmetry, you will play a critical role in supporting our customers with non-voice interactions. This full-time position is based in Tunasan Muntinlupa City, Metro Manila, where you will be part of a vibrant and collaborative team that delivers exceptional customer service.What you'll be...
-
Marketing Associate
2 days ago
Ayala Alabang, National Capital Region, Philippines Cogentc Business Solutions, Inc. Full time ₱300,000 - ₱600,000 per yearJob Summary:The Marketing Associate supports the marketing team in developing and executing campaigns that promote a company's products, services, or brand. This role involves market research, content creation, social media management, and coordination of promotional activities to drive customer engagement and business growth.Key Responsibilities:Assist in...