Call Center Representative

1 week ago

Angeles City, Central Luzon, Philippines Astrea Group Trading & Contracting W.L.L. Full time ₱250,000 - ₱500,000 per year

Job Summary:

We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, engage with clients professionally, support basic administrative and procurement coordination tasks, and ensure smooth communication between internal teams and external customers. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

  • Handle customer inquiries via phone and email, ensuring timely, accurate, and professional responses.

  • Provide product/service information and assist customers in resolving concerns or issues.

  • Follow up with clients to ensure satisfaction and maintain strong customer relationships.

  • Support sales activities by identifying leads, scheduling follow-ups, and coordinating information with the sales team.

  • Maintain accurate customer records, call logs, and follow-up details in the system.

  • Assist in administrative tasks such as preparing reports, documentation, and basic correspondence.

  • Support procurement processes such as obtaining quotations, coordinating with suppliers, and tracking purchase requests, as needed.

  • Collaborate with internal departments to ensure seamless workflow and communication.

Requirements:

  • Minimum of 5 years of experience in customer service, call center, administration, sales support, or procurement-related roles.

  • Strong communication and interpersonal skills with a professional and friendly phone manner.

  • Ability to multitask, manage time effectively, and work under pressure.

  • Detail-oriented with strong organizational and record-keeping abilities.

  • Proficient in Microsoft Office (Word, Excel, Outlook; PowerPoint is a plus).

  • Fluency in English is required.

  • Bachelor's degree in Business Administration, Communications, Marketing, or a related field is preferred.

Preferred Qualities:

  • Positive attitude and willingness to learn.

  • Team player with the ability to work independently when needed.

  • Strong problem-solving and follow-up skills.

Job Type: Full-time

  • Call Center Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

    Job Overview:We are seeking enthusiastic and customer-oriented Call Center Representatives to join our growing team. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who have strong communication skills, enjoy...

  • Call Center Representative Virtual Process

    1 week ago

    Cebu City, Central Visayas, Philippines A & S MANPOWER RESOURCES INC Full time ₱216,000 - ₱324,000 per year

    Now Hiring: Call Center RepresentativeLocation: Cebu IT ParkCompensation: Earn up to ₱27,000 per monthWe are looking for dedicated and service-oriented individuals to join our team as Call Center Representatives. In this role, you will handle customer inquiries, provide accurate information, and deliver excellent customer service in a professional and...

  • Ophthalmic Call Center Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Eli Global Phil. Resource Operation CTR I Full time ₱900,000 - ₱1,200,000 per year

    Job Summary: The Ophthalmic Call Center Representative serves as the first point of contact for patients reaching out to a busy, high-volume ophthalmology practice. This role plays a vital part in delivering positive patient experience by providing exceptional customer service over the phone, efficiently managing large call volumes, scheduling...

  • Call Center Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱100,000 - ₱150,000 per year

    **Now Hiring: Call Center Representatives Fluent in English - Cebu City (On-Site)**TASQ is currently looking for call center representatives for on-site roles in Cebu City. Please ensure your phone is available, as preliminary interviews will be conducted via phone.Applicants must be able to complete the rest of the recruitment process on site in Cebu City...

  • Call Center Agent

    1 week ago

    Cebu City, Central Visayas, Philippines GDV BUSINESS SERVICES CO. Full time ₱20,000 - ₱30,000 per year

    Job OpeningCall Center AgentJob IndustryOutsourcing/OffshoringJob TypeFull-TimeExperience LevelEntry LevelDate Posted Job LocationJose Maria del Mar Street 9FCebu City6000Lalawigan ng CebuPhilippinesCompany InformationGDV StackPHJose Maria del Mar Street 9F, 11F, 12F, Cebu City, 6000 Lalawigan ng Cebu Jose Maria del Mar Street 9F, 11F, 12F, Cebu City, 6000...

  • Customer Service Representative

    2 weeks ago

    Angeles City, Central Luzon, Philippines The Boss System Full time ₱15,000 - ₱30,000 per year

    Position: Customer Service Representative (Onsite Night Shift)Location: Eclat Building, Blk. 48 Unit 3003–3004, Fil-Am Friendship Highway, Pampang, Angeles City, Pampanga, PHJob Type: Full-TimeJob Description:We are looking for dedicated Customer Service Representatives to join our team You will assist customers with inquiries, complaints, and support...

  • URGENT: Call Center Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines ARAM ENTERPRISES INC Full time ₱200,000 - ₱400,000 per year

    About the role ARAM ENTERPRISES INC' is seeking a motivated and customer-focused Call Center Agent | CSR - Customer Service Representative (Pure Voice) to join our dynamic team in Cebu City, Cebu. As a full-time team member, you will be responsible for providing exceptional customer service and support to our valued clients.What you'll be doingHandling...

  • Call Center Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱15,000 - ₱30,000 per year

    TASQ is seeking a call center trainer to immediately fill an on-site position.The preliminary pre-screening interview will be conducted via phone.**Job Title: Call Center Trainer (Cebu)****Work Setup:** On-site in Cebu City**Shift:** 1 PM - 10 PM, Monday to Friday (Set Schedule)**Requirements:**- A minimum of 2 years of experience as a Call Center Trainer in...

  • Senior Manager, Call Center Operations

    1 week ago

    Cebu City, Central Visayas, Philippines Asurion Full time ₱2,000,000 - ₱2,500,000 per year

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

  • Call Center Team Lead w/ Facilities Management Experience

    2 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time ₱120,000 - ₱180,000 per year

    TheTeam Leaderis responsible for managing and addressing facility-related issues reported by clients and occupants. This role ensures timely resolution of maintenance concerns, coordinates with internal and external teams, and upholds a safe, comfortable environment for all building occupants. Reporting to the Facilities Manager, the role also drives service...