Helpdesk Engineer

4 hours ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time A$80,000 - A$120,000 per year

This is a remote position.

Helpdesk Engineer - Level 2 (Remote)
Background
  • We're PeoplePartners, helping one of our long-standing clients expand their remote support team. This business is known for their exceptional service culture, strong team values, and a workplace where people genuinely enjoy working together. They were recognized as one of Fortune's 100 Best Companies to Work For in 2025.
About the Role
  • This is a fully remote Helpdesk Engineer (Level 2) role, supporting Australian-based clients in the Melbourne timezone.
  • You'll be part of a smart, empathetic support team solving real IT problems for real people—fast, accurately, and with heart.
Your Key Responsibilities:
  • Handle Level 1 and 2 support requests, troubleshooting to excellent outcomes.
  • Log detailed, accurate notes using HaloPSA (custom ticketing system).
  • Communicate proactively and clearly with teammates and clients.
  • Escalate or resolve issues involving AD, O365, SharePoint, Azure, and more.
  • Contribute to internal documentation and process improvements.
  • Join team huddles and support a positive, accountable team culture.
Requirements About YOU
  • You're an IT support pro who understands that behind every ticket is a person trying to get something done.
  • You're proactive, thorough, and not afraid to ask for help or offer it.
About YOUR Work History
  • 2+ years of IT support experience (MSP background a plus).
  • Hands-on with tools like HaloPSA, Ninja RMM, M365, Sophos, InTune, LastPass.
  • Confident across Microsoft environments, networking, and endpoint security.
  • Known for your troubleshooting skills, communication, and follow-through.
About the Culture YOU Thrive In
  • Collaborative and improvement-focused.
  • Honest, open, and driven by service.
  • You value systems and structure—but don't shy away from fun.
Key Responsibilities YOU Can't Wait to Do
  • Dig into real support challenges (not just password resets).
  • Help users feel heard and supported—not just "fixed".
  • Bring thoughtful feedback that makes the system better for everyone.
How YOU Will Be Measured
  • Speed and quality of ticket resolution.
  • Consistency in time tracking and documentation.
  • Team contribution and client satisfaction.
When & Where YOU Will Work
  • Day-shift (Melbourne time), Monday to Friday.
  • Fully remote, PH-based.
Apply now if you're ready to bring real service and solid tech skills to a team that values both.

Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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