Director of Client Services

2 days ago

Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time $60,000 - $80,000 per year

The Director of Client Services will play a pivotal role in managing and enhancing the relationships between our company and our clients. This position requires a dynamic and strategic leader who can guide our client services team to deliver unparalleled service, identify growth opportunities, and ensure client satisfaction. Work set up - OnsiteWork timings - Day ShiftOff days - Sat and SunRESPONSIBILITIESClient Relationship Management:Establish and sustain robust, enduring relationships with our clients, serving as their primary point of contact.

Gain an in-depth understanding of client needs, objectives, and challenges, enabling the provision of tailored solutions and services. Uphold a high standard of client satisfaction and nurture client loyalty. Team Leadership:Lead, mentor, and oversee the client services team, fostering a culture that champions excellence and teamwork.

Define clear performance objectives and provide regular feedback and coaching to team members. Strategic Planning:Collaborate closely with clients to develop and execute strategic plans that are harmonious with their business objectives. Discern opportunities to broaden service offerings and stimulate revenue growth through upselling.

Client Communication:Communicate with clients adeptly, delivering updates, progress reports, and addressing any concerns or issues with swiftness and effectiveness. Guarantee transparent and consistent communication within the client services team. Problem Resolution:Detect and resolve client issues and conflicts in a timely and efficient manner.

Implement proactive measures to avert future issues. Data Analysis and Reporting:Harness data and analytics to evaluate client satisfaction, monitor performance metrics, and underpin decision-making with data-driven insights. Produce regular reports for clients and senior management.

Cross-Functional Collaboration:Collaborate with other departments, including sales, marketing, and product development, to harmonize client needs with company offerings and strategies. Budget Management:Manage budgets related to client services with a keen eye on cost-effectiveness and profitability. Monitor financial performance and offer recommendations for enhancements.

QUALIFICATIONSHold a Bachelor's degree in any field. Prior experience in an Offshore Staffing Company is preferred. Possess a track record of 10 years in client services or account management, with at least 7 years spent in a leadership role.

Exhibit a deep understanding of the offshore staffing industry and the unique needs within this sector. .Exhibit strategic thinking and problem-solving capabilities. Proficiency in data analysis and reporting.

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