Spanish and Portuguese Candidate Experience Representative

3 hours ago

Quezon City, National Capital Region, Philippines Cisive Philippines Inc. Full time

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.

Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.

Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.

The Spanish and Portuguese Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal.

The candidate must be willing to WORK ONSITE in Quezon City, following a SHIFTING schedule.

IMPORTANT: KINDLY INDICATE THE TYPE OF YOUR VISA

Responsibilities:

  • Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.
  • Partner with peers and supervisor to monitor and maintain coverage of all contact streams.
  • Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.
  • Partner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.
  • Maintain accurate record of contacts and interactions.
  • Must be able to maintain applicant/client privacy in compliance with all applicable laws.
  • Create positive relationships with contacts to ensure satisfaction and retention.

Qualifications:

  • Proficiency in Spanish and Portuguese language (speaking, reading, writing)
  • Minimum of 2 years of customer service experience strongly preferred.
  • Minimum of 2 years of working in a call center environment preferred.
  • Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.
  • Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.
  • Graduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college
  • Ability to work night shift or shifting schedules

Required Skills:

  • Excellent written and verbal communication skills.
  • Excellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames.
  • Self-motivated and proactive in approach to issue/ dispute resolution.
  • Adaptable to office and home office environments.
  • Demonstrated ability to organize and manage multiple priorities.
  • Demonstrated problem analysis and resolution skills.
  • Client-focused

  • Spanish-Speaking Technical Support Representative

    4 days ago

    Quezon City, National Capital Region, Philippines Myglit Intelligence Full time ₱1,080,000 - ₱1,200,000 per year

    Job Title: Spanish-Speaking Technical Support Representative (SPE Level) Location: Giga Site, Bridgetowne, Quezon City Start Date: November 25, 2025 Work Setup: Hybrid Salary Range: ₱90,000 – ₱100,000 + ₱2,500 monthly allowance Headcount: 1 Schedule: ShiftingAbout the RoleWe're looking for a Spanish-speaking Technical Support Representative to...

  • Candidate Experience Representative

    4 days ago

    Quezon City, National Capital Region, Philippines Cisive Full time ₱250,000 - ₱500,000 per year

    At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.Our ValuesIntegrity First: We uphold the highest ethical standards in everything we do.Innovate Fearlessly:...

  • Candidate Experience Representative

    2 hours ago

    Quezon City, National Capital Region, Philippines Cisive Philippines Full time ₱250,000 - ₱500,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire...

  • Customer Service Representative Spanish Billingual

    2 weeks ago

    Quezon City, National Capital Region, Philippines Metacom Careers Full time ₱50,000 - ₱100,000 per year

    The Spanish Bilingual Customer Service Representative is responsible for providing excellent customer support to Spanish-speaking clients through phone, email, or chat. This role involves handling inquiries, resolving issues, and ensuring a positive customer experience while maintaining professionalism and accuracy in both English and Spanish...

  • Spanish Bilingual

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱400,000 - ₱600,000 per year

    We're looking for highly motivated Spanish-speaking Customer Service Representatives to join our team and provide critical support in admin, data management, and client relations for a US-based Financial account.Compensation & Benefits:Earn up to ₱95,000 salary package₱100K Milestone Bonus10% Night DifferentialDay 1 Free HMO coverage (including...

  • spanish bilingual

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring – Spanish-Bilingual Customer Service Representative (Financial Account)Location: G/F Tera Tower, Bridgetowne, Quezon City (near Opus Mall)Start Date: ASAPSign-On Bonus: ₱100,000Virtual process availableCompensation & Benefits:Earn up to ₱100,000 salary package (based on last salary)₱100K Sign-on Bonus10% Night DifferentialDay 1 Free HMO...

  • Spanish Bilingual

    2 days ago

    Makati City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for Spanish Bilingual professionals who are ready to start ASAP If you've got at least 2 years experience as a Spanish Bilingual CSR, Admin, or Recruitment Admin, this could be a great fit. Work setup: Hybrid (only 1–2x a month onsite in Makati, or as needed) Schedule: Night shift Start date: ASAPRole ResponsibilitiesProvide recruitment...

  • Spanish Bilingual Healthcare Representative

    1 week ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱300,000 - ₱450,000 per year

    Position Title: Spanish Bilingual Healthcare RepresentativeWork set-up: Onsite and NightshiftSite: 1880 Building, Eastwood, Libis, Quezon CityWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • Spanish Bilingual Customer Support Representative

    4 days ago

    Quezon City, National Capital Region, Philippines BruntWork Full time

    This is a remote position.Scope:Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break Direct management and communication with the law firm team Use of client's existing software systems including Smart Advocate legal CRM Focus on client communication and administrative support rather than complex legal tasks Spanish Bilingual Customer...

  • Bilingual Spanish CSR

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Renren Giantly Philippines Inc Full time ₱300,000 - ₱450,000 per year

    Job Summary:We are seeking a professional and customer-focused Bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in English and Spanish, with a passion for helping people and resolving issues efficiently. As a CSR, you will serve as the first point of contact for our customers, providing support via phone, email,...