Customer Service Representative Spanish Billingual
7 hours ago
The Spanish Bilingual Customer Service Representative is responsible for providing excellent customer support to Spanish-speaking clients through phone, email, or chat. This role involves handling inquiries, resolving issues, and ensuring a positive customer experience while maintaining professionalism and accuracy in both English and Spanish communication.
Responsibilities
- Handle incoming and outgoing calls Spanish-speaking customers
- Provide accurate information about products, services, and account details
- Resolve customer concerns efficiently while ensuring customer satisfaction
- Document all customer interactions and transactions accurately in the system
- Collaborate with other departments to resolve complex issues
- Meet or exceed performance metrics such as quality, accuracy, and productivity
- Maintain confidentiality and comply with company policies and procedures
- Qualifications:
- Fluent in both Spanish and English (spoken and written)
- Atleast 2 years of experience in a Spanish bilingual voice account
- Preferably with collections or financial account background
- Excellent customer service and problem-solving skills
- Amenable to onsite work and shifting schedules
- Can start immediately
Perks And Benefits
- Competitive salary package (up to 100,000)
- HMO coverage upon regularization
- Paid training and continuous skill development
- Government-mandated benefits
- 13th Month Pay, night diff and performance incentives bonus PLUS career growth and developtment program.
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