Customer Service Representative

About Teamified

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

About Our Client

Our client's mission is to mold a new financial system, built on the ethos of the Internet. The Internet is open and instant. It doesn't care for where you were born, where you live or which passport you hold.

On the Internet, you can express ideas, be a creator, trade with anyone, and deliver services across the world. Sadly, finance is far from this. Billions of people are part of the Internet economy, but when they move money, they still face all the challenges of legacy banking. Stablecoins change everything. It's where finance meets the Internet. Anyone, anywhere can be paid, save, invest and spend instantly. Without a bank. Our client is building a stablecoin-powered platform, for people everywhere.

About the Role

We are seeking a detail-oriented and customer-focused Customer Service Representative with a strong background in finance, particularly Cryptocurrency. This role involves providing exceptional customer support while addressing inquiries related to financial products and services. The ideal candidate will have excellent communication skills, a solid understanding of financial principles, and the ability to resolve issues efficiently and professionally.

Key Responsibilities:

1. Customer Support:

• Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat.
• Provide accurate and clear explanations of financial processes and policies.
• Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations.

2. Financial Expertise:

• Assist customers with finance-specific needs, including payments, account management, and product recommendations.
• Identify discrepancies in accounts and collaborate with the finance team for resolution.
• Stay updated on company financial products, industry trends, and regulatory requirements.

3. Problem Solving and Resolution:

• Handle escalated issues related to finance with a focus on providing effective and timely solutions.
• Identify recurring issues and recommend process improvements to enhance customer experience.

4. Data Management and Reporting:

• Maintain accurate records of customer interactions and financial transactions.
• Prepare reports on common financial inquiries and resolutions to support team improvements.

5. Collaboration and Communication:

• Liaise with internal teams, such as finance and compliance, to ensure seamless resolution of complex issues.
• Communicate updates on financial policies or changes to customers and colleagues as needed.

Key Skills and Key Qualifications:

• Proven experience in customer service, preferably within the finance or banking industry.
• Must be fluent in English, with strong written and verbal communication skills.
• Strong understanding of financial products, services, and regulations.
• Proficiency in customer service tools, CRM software, and financial systems.
• Exceptional communication, problem-solving, and organizational skills.
• Ability to handle confidential financial information with discretion and professionalism.
• Customer-focused with strong interpersonal skills.
• Analytical and detail-oriented, especially in handling financial matters.
• Ability to manage multiple tasks and work efficiently under pressure.
• Proactive and resourceful in resolving customer inquiries and issues.
• Ability to work Australia early dayshift. 

Benefits:

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• 13th Month Pay