Housekeeping Manager

3 days ago

Tacloban P, Philippines Cevio Hotel Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Housekeeping Manager

Oversees the daily operations of the housekeeping and laundry departments to ensure that guest rooms, public areas, and back-of-house areas meet the hotel's cleanliness, hygiene, and aesthetic standards. The role is key to guest satisfaction, operational efficiency, and compliance with safety and sanitation regulations in line with 4-star hotel service expectations.

Key Responsibilities

Guest Experience & Service

  • Ensure all guest rooms and public areas are cleaned, maintained, and presented to 4-star standards.
  • Respond promptly to guest requests, complaints, or special requirements related to housekeeping.
  • Implement personalized service for VIPs and long-stay guests.

Operations Management

  • Supervise daily cleaning schedules for rooms, public spaces, and facilities.
  • Conduct regular inspections to ensure quality and adherence to standards.
  • Oversee laundry operations, linen inventory, and uniform distribution.
  • Coordinate with Front Office for room status updates and guest arrivals/departures.
  • Ensure timely completion of housekeeping reports and logs.

Staff Supervision & Training

  • Recruit, train, and supervise housekeeping personnel.
  • Prepare work schedules, duty rosters, and manage staff attendance.
  • Conduct regular team briefings, performance evaluations, and corrective coaching.
  • Promote teamwork, discipline, and a service-oriented culture among staff.

Inventory & Cost Control

  • Manage supplies and equipment inventory (cleaning materials, amenities, linens).
  • Monitor usage to control costs and minimize wastage.
  • Coordinate procurement requests with the Purchasing Department.

Compliance & Standards

  • Enforce adherence to hotel SOPs, hygiene, and sanitation standards.
  • Ensure compliance with health, safety, and environmental regulations.
  • Implement preventive maintenance programs for housekeeping equipment.
  • Coordinate with Engineering for repair and maintenance needs.

Coordination & Communication

  • Work closely with Front Office, F&B, and Engineering to meet guest and operational needs.
  • Support Sales & Marketing and Banquets in setting up events and special functions.
  • Report operational updates, challenges, and improvements to the General Manager.

Qualifications

Bachelor's degree in Hospitality Management or related field preferred.

Minimum 3–5 years of supervisory experience in housekeeping (preferably in a 4-star or higher hotel).

Strong leadership, organizational, and time management skills.

Knowledge of cleaning techniques, equipment, and chemical handling.

Excellent communication and interpersonal skills.

Ability to work flexible hours, including weekends and holidays.

Competencies

Attention to Detail & Quality Focus

Leadership & Team Management

Guest-Oriented Service Mindset

Problem-Solving & Decision-Making

Cost Awareness & Resource Management

Adaptability & Stress Management

Key Performance Indicators (KPIs)

Guest Satisfaction Scores (cleanliness ratings)

Room Readiness & Turnaround Time

Staff Productivity & Attendance Compliance

Inventory & Cost Control Reports

Health & Safety Audit Results

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • On-site parking
  • Paid training
  • Staff meals provided

Experience:

  • Supervisory of housekeeping: 3 years (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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