IT and Helpdesk Manager

20 hours ago

Bonifacio Global Metro Manila, Philippines c19d9dc2-6693-45d6-8c2d-1e67ca84055e Full time ₱900,000 - ₱1,200,000 per year

About the Role

We're looking for an IT Infrastructure & Security Manager who will serve as the primary owner of all technology operations across GBSS. This role ensures secure, stable, and scalable IT services across onsite, hybrid, and WFH environments while overseeing Infrastructure, Helpdesk, Application Support, and IT Asset Management.

This is both a leadership role and a hands-on technical position—you'll directly manage advanced infrastructure, cloud, and security operations, act as the highest escalation point for issues, and ensure GBSS meets all audit, monitoring, and compliance requirements. You'll also support the Helpdesk during incidents and drive long-term technology strategy across all GBSS clients.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Manage Azure Infrastructure and core on-prem systems (Windows/Linux servers, networking, telephony, VPN, RDS, storage).
  • Lead infrastructure modernization, resilience, and performance improvements.
  • Oversee network environments across multiple clients, ensuring full compliance with technical and security standards.
  • Drive IT security and governance aligned with ISO 27001, PCI, and SOC II Type 2 frameworks.
  • Lead patch management, EDR oversight, security incident escalation, and penetration testing engagement.
  • Manage logging, monitoring, Syslog servers, and audit/reporting requirements.
  • Lead the Helpdesk team, ensuring SLA compliance and excellent service delivery.
  • Provide technical leadership for in-house systems (GEARS, HR platforms, internal apps).
  • Act as the primary technical contact for clients and vendors.
  • Oversee procurement, licensing, capacity planning, and IT asset lifecycle management.
  • Develop SOPs, documentation, knowledge bases, and cross-training within the technical team.

About You

  • 5+ years in IT Infrastructure leadership or operations management.
  • Strong experience with Azure (preferred) or AWS.
  • Solid background in ISO 27001, PCI, SOC II Type 2, and IT security governance.
  • Strong understanding of L2/L3 networking, firewalls, routing, switching, VPNs, and segmentation.
  • Skilled in Windows Server, Linux, AD DS, M365, Intune/Endpoint Manager, virtualization platforms.
  • Knowledge of ITIL processes (Incident, Problem, Change, Release, Asset & Config).
  • Experience in BPO or MSP environments is highly preferred.
  • Excellent communicator with experience handling executives and international clients.

Nice to Have:

  • Database administration
  • Vulnerability assessment / penetration testing
  • DevOps or CI/CD exposure
  • Project management and resource planning
  • CAPEX/OPEX forecasting and asset lifecycle budgeting

Why You'll Love Working With Us

  • Opportunity to own and shape the entire GBSS technology landscape
  • Work with global clients and modern cloud technologies
  • Supportive leadership, collaborative culture, and a strong focus on documentation & process excellence
  • Career growth through multi-client exposure and enterprise-level projects
  • A workplace that values inclusivity, integrity, and continuous improvement

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