Front Office Associate
1 day ago
The Front Office Associate is responsible for delivering excellent guest service by managing front desk operations, including guest check-in and check-out, handling reservations, answering inquiries, and coordinating with other departments to ensure a smooth and memorable stay for guests.
Key Responsibilities:-
Greet guests warmly and assist them with check-in and check-out procedures.
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Manage room reservations through phone, email, and walk-ins using the property management system.
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Handle guest requests, inquiries, and complaints professionally and efficiently.
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Maintain accurate guest records and process payments and billing.
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Coordinate with housekeeping and maintenance teams for room status updates.
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Provide information about resort facilities, local attractions, and activities.
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Maintain cleanliness and organization of the front desk area.
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Follow company procedures regarding security, safety, and emergency protocols.
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Uphold a professional appearance and demeanor at all times.
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A degree in hospitality is a plus.
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Previous experience in front office or customer service is preferred. Fresh graduates are welcome to apply
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Proficiency in computer systems and hotel management software (e.g., Hotelogix and other OTA's).
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Strong communication and interpersonal skills.
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Ability to multitask and work under pressure in a fast-paced environment.
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Flexible with shifts, including weekends and holidays.
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Friendly, courteous, and customer-service oriented.
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