
Front Office Manager
2 days ago
Job Summary:
The Front Office Manager is responsible for overseeing the daily operations of the front office department, ensuring a seamless guest experience from arrival to departure. This role requires excellent leadership, guest service, and problem-solving skills, with a strong focus on team coordination and operational efficiency. The FO Manager plays a key role in maintaining the resort's standards of service and hospitality.
Key Responsibilities:
Supervise and manage all front office staff including receptionists, concierge, guest service agents, and night auditors.
Ensure a warm and professional welcome to all guests and maintain high standards of guest service.
Oversee the check-in and check-out process, room assignments, and guest inquiries or complaints.
Handle VIP guests, special requests, and reservations coordination.
Train, schedule, and evaluate the performance of the front office team.
Monitor occupancy levels, arrivals/departures, and room availability.
Ensure proper handling of guest billing, payments, and cashiering procedures.
C0ordinate closely with other departments, especially Housekeeping and Reservations, to ensure smooth operations.
Manage the front office budget, control costs, and optimize resources.
Prepare daily, weekly, and monthly reports for management.
Implement and maintain Standard Operating Procedures (SOPs).
Lead and motivate the team to deliver exceptional guest experiences and resolve conflicts when needed.
Maintain a strong presence in the lobby to interact with guests and support the team during peak hours.
Qualifications:
Bachelor's degree in Hospitality Management or related field preferred.
Minimum of 2-3 years of experience in a supervisory role in the front office, ideally in a luxury resort or hotel.
Strong leadership and interpersonal skills.
Excellent English communication skills; additional languages are an asset.
Proficient in using front office systems (e.g., Ezee Front Desk, Opera, etc.) and Microsoft Office Suite.
High level of professionalism, responsibility, and guest service orientation.
Ability to work under pressure and in a remote resort setting.
How to Apply
If you're a motivated and experienced andlooking for a new challenge, please submit your application, including your resume and cover letter, to
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Flexible schedule
- Opportunities for promotion
- Pay raise
- Staff meals provided
- Transportation service provided
Work Location: In person
-
Front Office Supervisor
4 weeks ago
El Nido, Philippines ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC Full timeAre you an experienced Front Office professional with a strong background in Travel & Tours coordination, Online Travel Agencies (OTAs), and POS operations?We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing...
-
Front Office Associate
2 days ago
El Nido, Philippines Station One Beach Resort Full time $25,000 - $40,000 per yearJob Summary: The Front Office Associate is responsible for delivering excellent guest service by managing front desk operations, including guest check-in and check-out, handling reservations, answering inquiries, and coordinating with other departments to ensure a smooth and memorable stay for guests.Key Responsibilities: Greet guests warmly and assist...
-
Front Office Supervisor
2 days ago
El Nido, Philippines Charlie's El Nido Full time ₱600,000 - ₱1,200,000 per yearI. Front Office Management and Guests Relations• Read the logbook daily and takes appropriate actions as deemed necessary• Check AM and PM discrepancy reports• Has a thorough knowledge of the front office system and the checking in and out procedures• Welcome VIP and regular guests, taking account of the established standards (choice of suitable...
-
Front of House Supervisor
2 days ago
El Nido, Philippines Cadlao El Nido Resort Full time $40,000 - $60,000 per yearQuality Assurance Monitor service quality, presentation, and hospitality standards in line with brand expectations; uphold hygiene, organizational, and professional benchmarks. Team Leadership & Training Supervise front-of-house staff—from hosts to servers—through coaching, mentoring, and team briefings to inspire top-quality performance.Inventory...
-
Office Manager
2 days ago
El Nido, Philippines Aga Mos Full time $30,000 - $40,000 per yearAbout the role Join our dynamic team at Aga Mos Eco Development as Office Manager. In this pivotal role, you will be responsible for overseeing the efficient daily operations, ensuring a smooth and productive work environment for all employees. What you'll be doing Oversee daily administrative operations and ensure smooth business processes. Manage...
-
Resort Manager
2 days ago
El Nido, Philippines IRONCON Builders & Development Corporation Full time ₱30,000 - ₱40,000 per yearDuties and Responsibilities:Supervise day-to-day operations within the resort—including housekeeping, food and beverage, maintenance, and front office.Consistently uphold and enforce Standard Operating Procedures (SOPs), coordination protocols, and brand quality standards.Handles guest complaints promptly and professionally; solicits feedback and...
-
Reservation Associate
2 days ago
El Nido, Philippines Thom & Gery Real Estate and Development Corp Full time $40,000 - $60,000 per yearKey Responsibilities:Handle all reservation inquiries via phone, email, and online booking systems in a courteous and efficient manner.Accurately process guest reservations, modifications, cancellations, and special requests.Welcome guests warmly during check-in and manage check-out processes with efficiency and professionalism.Maintain up-to-date knowledge...
-
General Manager
1 day ago
El Nido, Philippines IRONCON Builders & Development Corporation Full time ₱50,000 - ₱70,000 per yearDuties and Responsibilities:Supervise day-to-day operations within the resort—including housekeeping, food and beverage, maintenance, and front office.Consistently uphold and enforce Standard Operating Procedures (SOPs), coordination protocols, and brand quality standards.Handles guest complaints promptly and professionally; solicits feedback and...
-
Hotel Manager
2 days ago
El Nido, Philippines ANDORRA EL NIDO LEISURE CORP Full time $40,000 - $80,000 per yearA Hotel Manager is responsible for the smooth and efficient operation of a hotel, ensuring guest satisfaction and profitability. This role involves overseeing various departments, managing staff, implementing marketing strategies, and adhering to safety regulations. They are also accountable for financial performance, guest relations, and the overall hotel's...
-
Butler
2 days ago
El Nido, Philippines Thom & Gery Real Estate and Development Corp Full time $40,000 - $80,000 per yearKey Responsibilities:Provide personalized guest services, ensuring discretion and attention to detail at all times.Anticipate guest needs proactively and deliver tailored solutions with professionalism.Assist guests with unpacking, packing, wardrobe management, and in-room dining.Coordinate with Housekeeping, Front Office, and Food & Beverage to ensure...