
Front Office Manager
5 days ago
Job Summary:
The Front Office Manager is responsible for overseeing the daily operations of the front office department, ensuring a seamless guest experience from arrival to departure. This role requires excellent leadership, guest service, and problem-solving skills, with a strong focus on team coordination and operational efficiency. The FO Manager plays a key role in maintaining the resort's standards of service and hospitality.
Key Responsibilities:
Supervise and manage all front office staff including receptionists, concierge, guest service agents, and night auditors.
Ensure a warm and professional welcome to all guests and maintain high standards of guest service.
Oversee the check-in and check-out process, room assignments, and guest inquiries or complaints.
Handle VIP guests, special requests, and reservations coordination.
Train, schedule, and evaluate the performance of the front office team.
Monitor occupancy levels, arrivals/departures, and room availability.
Ensure proper handling of guest billing, payments, and cashiering procedures.
C0ordinate closely with other departments, especially Housekeeping and Reservations, to ensure smooth operations.
Manage the front office budget, control costs, and optimize resources.
Prepare daily, weekly, and monthly reports for management.
Implement and maintain Standard Operating Procedures (SOPs).
Lead and motivate the team to deliver exceptional guest experiences and resolve conflicts when needed.
Maintain a strong presence in the lobby to interact with guests and support the team during peak hours.
Qualifications:
Bachelor's degree in Hospitality Management or related field preferred.
Minimum of 2-3 years of experience in a supervisory role in the front office, ideally in a luxury resort or hotel.
Strong leadership and interpersonal skills.
Excellent English communication skills; additional languages are an asset.
Proficient in using front office systems (e.g., Ezee Front Desk, Opera, etc.) and Microsoft Office Suite.
High level of professionalism, responsibility, and guest service orientation.
Ability to work under pressure and in a remote resort setting.
How to Apply
If you're a motivated and experienced andlooking for a new challenge, please submit your application, including your resume and cover letter, to
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Flexible schedule
- Opportunities for promotion
- Pay raise
- Staff meals provided
- Transportation service provided
Work Location: In person
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