Reservation Associate

Key Responsibilities:

• Handle all reservation inquiries via phone, email, and online booking systems in a courteous and efficient manner.
• Accurately process guest reservations, modifications, cancellations, and special requests.
• Welcome guests warmly during check-in and manage check-out processes with efficiency and professionalism.
• Maintain up-to-date knowledge of room availability, rates, packages, and promotions.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with Butler Services, Housekeeping and Food & Beverage to meet guest requests smoothly.
• Handle guest feedback, concerns, or complaints with empathy and prompt resolution.
• Maintain accurate guest records and billing information, ensuring confidentiality and compliance with hotel policies.
• Ensure the front desk area is always tidy, presentable, and aligned with hotel standards.

Qualifications & Skills:

• Bachelor's degree or diploma in Hospitality Management, Tourism, or related field preferred.
• Previous experience in front office or reservations in a hotel/resort setting is an advantage.
• Proficiency in hotel reservation software and MS Office Suite.
• Excellent communication skills in English.
• Strong organizational and multitasking skills with keen attention to detail.
• Professional appearance, friendly demeanor, and a customer-first mindset.
• Ability to remain calm and effective under pressure in a fast-paced environment.
• Willingness to work shifts, weekends, and holidays as required.