IT Fraud Analyst

1 week ago

Manila, National Capital Region, Philippines SupportNinja Full time ₱1,200,000 - ₱3,600,000 per year

Work Setup: Hybrid (mainly remote unless critical, for any site) - at The Sactum in Quezon City

Equipment:Company Provided

Schedule:Either 7PM - 4AM, 8PM - 5AM MNL, weekends off

The IT Fraud Analystis responsible for detecting, preventing, investigating, recovering, and resolving fraud by performing detailed monitoring of moderate to complex account activity and processes. This role oversees compliance with security standards in the organization.

What does a day in the life of an IT Fraud Analyst look like?

  • Responsible for the prevention and detection of potential within the company operations
  • Conducting Risk Assessment
  • Conducting Technology Profiling
  • Conducting Audit
  • Identifies system improvements to prevent fraudulent activities
  • Performs risk assessment for each account and create risk acceptance documents
  • Determines existing fraud trends by analyzing accounts and transaction patterns
  • Recommends standards, policies, and/or procedures to correct deficiencies
  • Ensures identified risks and/or problems are clearly documented
  • Responsible for resolving fraud cases
  • Regularly generates suspicious activity reports and risk management reports
  • Document changes in process flow within the organization
  • Ensure alignment of security standards within the organization
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

What are the required qualifications for an IT Fraud Analyst?

  • Minimum of 2 years experience as a Fraud Analyst or similar position
  • Strong communication skills, both verbal and written
  • Knowledge of Linux, MacOS, and Windows Operating Systems
  • Proficient in using computers and various software applications
  • Strong problem solving and decision making skills
  • Knows risk assessment in IT - ISO31000
  • Good communications skills
  • Graduate of bachelor's degree
  • Experience working with fraud detection
  • With BPO work experience is an advantage
  • Knowledge of regulatory compliance and data privacy laws (e.g., PCI-DSS, GDPR)
  • Understanding of customer service operations in a BPO or e-commerce environment
  • Certified Fraud Examiner (CFE) is an advantage

Ninja Perks and Benefits

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Beautiful office space

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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