Team Lead

8 hours ago

Bonifacio Global Metro Manila, Philippines Lewis Personnel Management Full time

What You'll Do:

  • Report to and coordinate with Assistant Manager Operations and collaborate closely with portfolio services stakeholders to manage all analytics work of direct reports
  • Provide direction and perspective to direct reports to attain team goals and deliverables
  • Demonstrate granular knowledge of the different tools, utilities and processes used by the team to execute and manage process improvement and quality assurance processes
  • Demonstrate knowledge of equity and fixed income terms and analytics at a conceptual and application level
  • Manage the business queue and perform queue management
  • Run effective operations under normal circumstances and within the confines of a BCP
  • Set and manage team workload and accountabilities to maximize team productivity and output
  • Implement performance metrics to capture specialist's performance and contributions to overall team success
  • Mentor and recognize top performers. Implement action plans for team and individual performance improvement
  • Report to and consult team mentor/leader/manager for all work-related questions and concerns
  • Work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
  • Conduct periodic Performance Appraisals to facilitate performance management
  • Responsible for managing leave requests to respect Business volumes & priorities
  • Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team
  • Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office
  • Responsible to maintain confidentiality of information dealt with
  • Manages day to day team workload and build an effective capacity planning with appropriate shift & work week rosters

What We Are Looking For:

  • University Degree holder - Business Management, Business Administration, Financial Management, Mathematical Finance, Economics or equivalent - and in good standing
  • Graduate degree and/or certifications preferred
  • Demonstrated strength in analytical and problem-solving skills
  • Demonstrated effective coaching skills
  • Demonstrated knowledge of portfolio services workflows and research
  • Experience with and knowledge of Microsoft Excel, logic/coding an advantage
  • Experience with Financial Services
  • Track record in effectively managing individuals and teams with a minimum of eight direct reports.
  • Operational experience in dealing with queue management, performance improvement, coaching for correction, PIP rollouts
  • Experience in and/or willingness to work under rotational work shifts, including being assigned alternatively between a Monday to Friday or Tuesday-Saturday work schedule.
  • Agreeable to a Mon and Fri WFH and Tuesday-Thursday-Friday RTO hybrid arrangement
  • Strong organizational and interpersonal skills
  • Demonstrated ability to work independently and collaboratively
  • Good command of the English language – written and oral

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