Team Lead

3 days ago

Bonifacio Global Metro Manila, Philippines Lewis Personnel Management Full time

What You'll Do:

  • Report to and coordinate with Assistant Manager Operations and collaborate closely with portfolio services stakeholders to manage all analytics work of direct reports
  • Provide direction and perspective to direct reports to attain team goals and deliverables
  • Demonstrate granular knowledge of the different tools, utilities and processes used by the team to execute and manage process improvement and quality assurance processes
  • Demonstrate knowledge of equity and fixed income terms and analytics at a conceptual and application level
  • Manage the business queue and perform queue management
  • Run effective operations under normal circumstances and within the confines of a BCP
  • Set and manage team workload and accountabilities to maximize team productivity and output
  • Implement performance metrics to capture specialist's performance and contributions to overall team success
  • Mentor and recognize top performers. Implement action plans for team and individual performance improvement
  • Report to and consult team mentor/leader/manager for all work-related questions and concerns
  • Work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
  • Conduct periodic Performance Appraisals to facilitate performance management
  • Responsible for managing leave requests to respect Business volumes & priorities
  • Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team
  • Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office
  • Responsible to maintain confidentiality of information dealt with
  • Manages day to day team workload and build an effective capacity planning with appropriate shift & work week rosters

What We Are Looking For:

  • University Degree holder - Business Management, Business Administration, Financial Management, Mathematical Finance, Economics or equivalent - and in good standing
  • Graduate degree and/or certifications preferred
  • Demonstrated strength in analytical and problem-solving skills
  • Demonstrated effective coaching skills
  • Demonstrated knowledge of portfolio services workflows and research
  • Experience with and knowledge of Microsoft Excel, logic/coding an advantage
  • Experience with Financial Services
  • Track record in effectively managing individuals and teams with a minimum of eight direct reports.
  • Operational experience in dealing with queue management, performance improvement, coaching for correction, PIP rollouts
  • Experience in and/or willingness to work under rotational work shifts, including being assigned alternatively between a Monday to Friday or Tuesday-Saturday work schedule.
  • Agreeable to a Mon and Fri WFH and Tuesday-Thursday-Friday RTO hybrid arrangement
  • Strong organizational and interpersonal skills
  • Demonstrated ability to work independently and collaboratively
  • Good command of the English language – written and oral

  • Auto Loan Operations Team Lead

    2 days ago

    Bonifacio Global, Metro Manila, Philippines AXOS BUSINESS CENTER CORP. Full time

    About the role AXOS BUSINESS CENTER CORP.' is seeking a passionate and experienced Auto Loan Operations Team Lead (BPO) to join our team in Bonifacio Global City, Taguig City Metro Manila. This is a full-time position where you will lead a team of professionals in delivering exceptional customer service and driving successful debt collection efforts.What...

  • Team Leader

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines GBSS Full time

    About the RoleWe're looking for a driven Team Leader - Mortgage Originations to oversee and support offshore team in Manila. You'll manage daily operations, monitor performance, coach team members, and ensure high-quality service delivery across workflows.You'll partner closely with business leads in Australia and GBSS Management to keep processes running...

  • Product Owner

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines E-team Workforce Private Corporation Full time

    Product Ownership & Strategy• Define the product vision, manage the product backlog, and guide crossfunctional teams through the product lifecycle.• Lead the end-to-end product lifecycle for SaaS applications within CorporateSystems.• Collaborate with business stakeholders to gather requirements, prioritizefeatures, and align product goals with...

  • Marketing Channel Team Lead

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Funtomato Consultancy Inc. Full time

    • Developing, executing, and optimizing cutting-edge digital campaigns from conception to launch• Working cross-departmentally to align campaign strategies and goals across the organization• Propose the most appropriate events and messages in line with corporate strategies• Launch Paid Digital Ad Campaigns on paid ads platformsPaid Advertising...

  • KYC Team Leader

    5 days ago

    Bonifacio Global, Metro Manila, Philippines OwnBank Full time

    The KYC Team Leader is responsible for supervising a team of KYC Analysts in performing customer due diligence (CDD), enhanced due diligence (EDD), and periodic reviews to ensure full compliance with AMLA, BSP regulations, and internal policies. The role ensures accuracy, timeliness, and consistency of KYC documentation and supports management in maintaining...

  • Recruitment Lead

    5 days ago

    Bonifacio Global, Metro Manila, Philippines CEO Concierge Service Inc. Full time

    At CEO Concierge, we specialize in providing exceptional virtual assistants tailored specifically for CEOs and partners. Our dedicated team of highly skilled and experienced assistants helps CEOs and partners maximize productivity, streamline workflow, and focus on strategic decision-making. Built on the principles of efficiency, professionalism, and...

  • Credit and Collection Lead

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Nutri-Asia, Inc. Full time

    JOB OBJECTIVES / FUNCTIONS:The Credit and Collection Lead is responsible for managing the company's credit and collection processes to ensure timely customer payments and minimize financial risk. This role involves evaluating customer creditworthiness, maintaining accurate records, following up on overdue accounts, and collaborating with both internal and...

  • Mobile Automation Lead

    3 days ago

    Bonifacio Global, Metro Manila, Philippines Lewis Personnel Management Full time

    Mobile Automation Lead• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.• Hands-on experience in Appium for mobile UI automation.• Experience managing a team of mobile testers.• Strong proficiency in Java/C#/Python for test automation development.• Solid understanding of...

  • Team Lead

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Performance Marketing Lead

    3 days ago

    Bonifacio Global, Metro Manila, Philippines DigiPlus Interactive Corp. Full time

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus, ArenaPlus, and GameZone, widely known for their engaging experiences in interactive gaming and sports entertainment. For more information, visit: Role Overview:The Performance Marketing Manager will oversee...