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BPO Operations Team Lead
8 hours ago
About the role
As a Team Lead/Supervisor at iOPEX Technologies Philippines Inc., you will play a pivotal role in overseeing and supporting a high-performing team of customer service professionals. Based in our Taguig City office, you will be responsible for driving team productivity, fostering a positive work environment, and ensuring exceptional service delivery to our valued clients.
What we're looking for
- Minimum 1 year of experience in a customer service or call center supervisory role, preferably in a fast-paced, high-volume environment
- Excellent communication, interpersonal, and leadership skills, with the ability to motivate and develop a team
- Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences
- Proficient in data analysis and report generation, using insights to drive continuous improvement
- Adaptable and resilient, with the ability to thrive in a dynamic, ever-changing environment
- A passion for delivering exceptional customer service and a commitment to driving team success
Interested? Here are ways to reach us:
- Please make sure to complete this application form:
- Send a message to Steph)
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