Team Lead – Travel Booking

7 minutes ago

Bonifacio Global Metro Manila, Philippines Hexaware Technologies Phil. Branch Full time

The Team Leader, Operations is responsible for the day‑to‑day supervision and performance management of a team of call center associates. This role ensures that operational goals, performance metrics, and client expectations are consistently met through effective coaching, communication, and leadership.

Core Responsibilities:

  • Oversee the daily supervision of call center associates, including workload distribution, attendance monitoring, and adherence to company policies and legal requirements.
  • Provide regular, structured coaching sessions to direct reports (minimum weekly) to ensure targets and key performance metrics are achieved.
  • Identify performance gaps, create action plans, implement corrective measures, and escalate concerns when necessary, up to and including employment termination.
  • Ensure all service levels, KPIs, and financial expectations are met or exceeded based on contractual commitments.
  • Serve as a subject matter expert for handling escalated customer interactions as needed.
  • Conduct team meetings to disseminate critical updates, foster open communication, and encourage team engagement.
  • Organize and schedule team initiatives, huddles, and other operational activities as required.
  • Maintain up‑to‑date knowledge of all internal processes, workflows, policies, and required operational standards.
  • Attend all required leadership and professional development trainings.
  • Collaborate with client counterparts to review performance trends, discuss challenges, identify opportunities, and align on forward‑looking action plans.
  • Prepare, analyze, and submit daily/weekly/monthly performance reports and confidently present updates in business reviews (e.g., WBRs, Game Plan Meetings, Client Connects).

Qualifications:

  • Associate's degree in a related field; 2–4 years of relevant Travel Account experience strongly preferred.
  • Minimum of 2 years experience as a Supervisor or Team Leader in a BPO operations environment.
  • High level of technical proficiency with strong navigation skills; comfortable working across multiple systems and platforms.
  • Demonstrates quick learning ability for new technologies, tools, processes, and products.
  • Excellent communication skills, both written and verbal.
  • Proficient in Microsoft Office applications, including (but not limited to) Outlook, Teams, Excel, Word, PowerPoint, as well as Microsoft 365, SharePoint, and OneDrive.
  • Strong ability to work under pressure, manage deadlines, and follow tasks through to completion independently.
  • Proven capability in team leadership, multi‑tasking, prioritization, and meeting operational timelines.
  • Skilled in coaching, mentoring, and providing clear direction to team members.
  • Willing to work on a shifting/rotational schedule as required by business needs.

  • Travel Sales Agent

    14 minutes ago

    Binondo, Metro Manila, Philippines Gladex Travel and Tours Corp. Full time

    We are seeking a knowledgeable, customer-oriented Travel Sales Agent to join our team. The successful candidate will be responsible for assisting clients with planning and booking travel arrangements, including flights, accommodations, tours, and transportation. The ideal candidate should have communication skills, attention to detail, and a passion for...

  • Business Travel Consultant

    15 minutes ago

    Manila, National Capital Region, Philippines ISON Travel Full time

    Role Purpose:As a Business Travel Consultant at ISON Travel , you will be an integral part in supporting our UK and US team and dedicated to providing exceptional support for our corporate clients' business travel needs.Your role is pivotal in ensuring smooth, efficient, and cost-effective travel arrangements while delivering top-tier...

  • Group Operations Support Team Lead

    2 weeks ago

    Manila, , Philippines Goway Travel Full time

    Group Operations Support Team Lead – Goway GroupsOnlyJob Type: Full TimeLocation: Hybrid Reporting to: Operations Manager / Director of Commercial & Operations Job purpose: Your role is to be an active part of the team and to lead and oversee the daily operations of the GroupsOnly Operations Support team, ensuring smooth coordination with the North...

  • Marine Travel Consultant

    10 minutes ago

    Manila, National Capital Region, Philippines Regent Travel Corporation Full time

    AUTHORITIES AND RESPONSIBILITIESØ  Book airline seat requests of clients on the company's GDS or airline provided computerized booking system.Ø  Inform clients of visa or "ok to board" and other travel requirements in accordance with regulatory and statutory requirements related to sea based, land-based worker, etc.Ø  Ensure that tickets for refund are...

  • Team Leader

    3 minutes ago

    Bonifacio Global, Metro Manila, Philippines Hexaware Technologies Phil. Branch Full time

    Education and Experience:Bachelor's Degree/ Vocational Graduate / Completed 1 year in college if undergraduate.Preferably with experience in Travel BPO/ Travel Agency and hands on experience in travel bookings and changes.Knowledge in computer MS applications and excel.Preferably 1-2 years experience in web chat in a customer service environment.Excellent...

  • Travel and Procurement Analyst

    13 minutes ago

    Bonifacio Global, Metro Manila, Philippines Dexcom Full time

    Meet the team:Dexcom is a medical device company primarily focused on the design, development and commercialization of continuous glucose monitoring or CGM systems for the management of diabetes by patients, caregivers and clinicians around the world. Since 1999, we have developed innovative technology that has transformed how people manage diabetes making...

  • WFH Luxury Travel Booking Assistant

    2 minutes ago

    Manila, National Capital Region, Philippines BruntWork Full time

    Job OverviewJoin a growing personalized luxury travel company that creates bespoke European experiences for discerning clients. This boutique operation manages over 100 custom trips annually and works directly with international suppliers to deliver highly individualized, high-end travel experiences.As a Luxury Travel Booking Assistant, you will play a key...

  • Travel Systems Onboarding Specialist

    14 minutes ago

    Manila, National Capital Region, Philippines Goway Travel Full time

    Job Type:Full TimeLocation:Goway ManilaReporting to:GDS Optimization LeadSalary:Php 40,000 to Php 50,000Role Type:NewJob PurposeThe Travel Systems Onboarding Consultant is responsible for the successful implementation, configuration, and onboarding of clients onto travel management and booking platforms (e.g., Cytric). This role serves as the primary bridge...

  • Team Lead

    14 minutes ago

    Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time

    Role OverviewIn this role, [KV1] , You will manage warm, high-intent inbound leads provided by the client, engage with affluent customers, and guide them through a multi-step consultative sales process in the top-tier hospitality and experience industry. No lead generation or cold calling is required.The role requires strong consultative selling skills,...

  • Travel Consultant

    2 minutes ago

    Manila, National Capital Region, Philippines Fiesta Tours and Travel Full time

    Travel Consultant – Corporate & Leisure Manila | Full-timeWe are looking for a Travel Consultant – Corporate & Leisure to support our growing client portfolio by handling end-to-end travel arrangements for both corporate and leisure accounts. This role is ideal for someone who enjoys client interaction, travel planning, and delivering seamless travel...