Collections Operation and Billing Head

1 week ago

Pasig, National Capital Region, Philippines City Savings Bank Full time

The role is responsible for leading the end-to-end billing and collection activities, ensuring accurate financial transactions, and maintaining strong internal controls. This role manages a team, develops standardized processes from the ground up, and drives continuous improvement initiatives to support efficient and compliant operations. The ideal candidate is a
Certified Public Accountant (CPA)
with deep accounting expertise, strong leadership capabilities, and the
ability to communicate effectively in Cebuano
.

Key Responsibilities:

Leadership & Team Management

  • Lead, mentor, and develop the billing and collections team, ensuring strong performance, accuracy, and alignment with organizational goals.
  • Oversee workload distribution, performance reviews, and staff development plans.
  • Build a collaborative and high-performing team culture.

Process Creation & Improvement

  • Design, develop, and implement end-to-end billing and collection processes from scratch, ensuring scalability and accuracy.
  • Establish standard operating procedures (SOPs), internal controls, and documentation for all billing functions.
  • Lead process improvement initiatives to streamline workflows, reduce errors, and improve turnaround time.
  • Collaborate with cross-functional teams (Finance, Operations, IT, Branches) to integrate process enhancements and system improvements.

Billing & Collection Operations

  • Ensure accurate and timely generation of billing statements, posting of payments, and validation of incoming and outgoing collections.
  • Monitor reconciliations, variance analyses, and overall accuracy of financial records.
  • Ensure compliance with accounting standards, internal policies, and regulatory guidelines.
  • Prepare and present operational and performance reports to management.
  • Support internal and external audits, ensuring the accuracy and completeness of documentation.

Qualifications

  • Certified Public Accountant (CPA)
    – required.
  • Minimum of 5–7 years of relevant experience in accounting, billing, collections, or financial operations.
  • Minimum of 2–3 years in a supervisory or leadership role.
  • Strong foundation in accounting principles, internal controls, and process management.
  • Demonstrated experience in
    setting up processes or systems from the ground up
    .
  • Proven ability to lead teams and manage operational functions.
  • Fluency in
    Cebuano
    – required.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proficient in MS Excel and ERP/accounting systems.
  • Strong communication and stakeholder management skills.

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