Sales Associate

13 hours ago

Calamba, Calabarzon, Philippines Whiteplane, Inc. Full time
Job Overview

The Customer Service Supervisor – Front Desk (After Sales) oversees daily front-line after-sales operations to ensure a consistently high level of customer satisfaction. This role is responsible for supervising front desk staff, handling escalated customer concerns, and ensuring after-sales service processes are carried out efficiently, accurately, and professionally. The ideal candidate is proactive, solution-oriented, and experienced in leading customer service teams.

Key Responsibilities
  • Supervise, guide, and motivate front desk staff to maintain excellent service standards and professional conduct.
  • Ensure prompt and effective resolution of customer inquiries, complaints, returns, warranty claims, and other after-sales concerns.
  • Establish, implement, and continuously improve standard operating procedures for after-sales services.
  • Handle and resolve escalated customer issues by providing timely and appropriate solutions.
  • Coordinate closely with internal departments such as Sales, Logistics, and Technical Support to ensure seamless service delivery.
  • Monitor, analyze, and report customer service performance metrics to identify improvement opportunities.
  • Conduct regular training and coaching sessions to enhance team product knowledge, service skills, and policy compliance.
  • Maintain accurate records and documentation of customer interactions, cases, and resolutions.
Qualifications
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  • At least 2–3 years of customer service experience, preferably in a supervisory or team leadership role.
  • Strong communication, interpersonal, and problem-solving skills.
  • Proven ability to manage high-pressure situations and resolve conflicts effectively.
  • Knowledge of after-sales operations, warranty handling, and return processes is an advantage.
  • Proficient in MS Office applications and customer service or CRM systems.

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