CSR | Virtual process | Healthcare account | Basic Interview

2 weeks ago

Cebu City, Central Visayas, Philippines CORPORATE VISIONS INC Full time ₱15,000 - ₱45,000 per year

About the role

Seeking a motivated and customer-focused Customer Service Representative to join our team at CORPORATE VISIONS INC' in Cebu City, Cebu. This is a full-time position supporting our healthcare account through a virtual process. The successful candidate will excel at providing exceptional customer service while managing a high volume of inbound calls.

What you'll be doing

  • Handling a high volume of inbound customer calls and enquiries
  • Providing accurate and timely information to customers
  • Resolving customer issues and complaints efficiently and effectively
  • Documenting all customer interactions and maintaining detailed records
  • Identifying opportunities to improve customer experience and suggesting process enhancements
  • Collaborating with cross-functional teams to deliver seamless customer service

What we're looking for

  • Minimum 1 year of experience in a customer service or call centre role, ideally within the healthcare industry
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking skills to quickly address customer concerns
  • Proficient in using customer relationship management (CRM) systems and other relevant software
  • Ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  • Flexible and adaptable to changing priorities and customer needs

What we offer

At CORPORATE VISIONS INC', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance and other wellness benefits
  • Opportunities for career development and advancement
  • Flexible work arrangements and work-life balance initiatives
  • A collaborative and inclusive company culture

About us

CORPORATE VISIONS INC' is a leading provider of customer service solutions, specialising in the healthcare industry. We are dedicated to delivering exceptional service and innovative solutions that help our clients achieve their business objectives. With a strong focus on employee development and well-being, we strive to create a positive and enriching work environment for our team.

If you are passionate about customer service and eager to join a dynamic and growing organisation, we encourage you to apply now.

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