Sales Operations Analyst
2 weeks ago
Business Support and Performance Management
o Providing and maintaining standard management reports and dashboards for key stakeholders
o Supporting the management and reporting of Commercial sales targets
o Assisting the Sales Operations Manager in the training of business users to ensure proper recording, reporting, and performance management
o Working with the Sales Operations Manager to establish business needs, understand business processes, and key business requirements
o Communicate data insights through regular or ad hoc reports
System Support and Data Management
o Participating in the evolution of Salesforce best practices, standards, and policies
o Supporting the maintenance of documentation on processes, policies, application configuration and developing user guides for commercial team
o Support the updates and maintenance of resources for Corporate Move Agent and Supply Chain & Procurement
o Acting as a liaison between the business units and IT in all areas of support and enhancement of Salesforce as it affects the Commercial business users
o Keeping users informed about system functionalities and enhancements
o Ensuring that business users are complying with standard operating procedures
o Monitoring the data input and accuracy of our Salesforce database
o Assisting with continuous improvement projects and initiatives
Skill and Experience Requirements
· Experience using CRM systems (Salesforce experience is preferred)
· Excellent level of written and spoken English
· Excellent Excel skills and ability to use other Microsoft packages, including Word and PowerPoint (MS SharePoint skills is a plus)
· High levels of accuracy and attention to detail
· Strong organizational skills including the ability to establish appropriate processes and structures
· Forward planner with good time management skills
· Works well under pressure and meets deadlines
· High levels of integrity and respectful with regards to data protection and confidentiality
· Be an exceptional team player to work cross-functionally for a common purpose
· Strong analytical skills with the ability to interpret and present relevant numbers
· Strong communication and interpersonal skills
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