Sales Operations Analyst

1 week ago

Makati City, National Capital Region, Philippines Sanelo PH Inc Full time $104,000 - $130,878 per year

Business Support and Performance Management

o Providing and maintaining standard management reports and dashboards for key stakeholders

o Supporting the management and reporting of Commercial sales targets

o Assisting the Sales Operations Manager in the training of business users to ensure proper recording, reporting, and performance management

o Working with the Sales Operations Manager to establish business needs, understand business processes, and key business requirements

o Communicate data insights through regular or ad hoc reports

System Support and Data Management

o Participating in the evolution of Salesforce best practices, standards, and policies

o Supporting the maintenance of documentation on processes, policies, application configuration and developing user guides for commercial team

o Support the updates and maintenance of resources for Corporate Move Agent and Supply Chain & Procurement

o Acting as a liaison between the business units and IT in all areas of support and enhancement of Salesforce as it affects the Commercial business users

o Keeping users informed about system functionalities and enhancements

o Ensuring that business users are complying with standard operating procedures

o Monitoring the data input and accuracy of our Salesforce database

o Assisting with continuous improvement projects and initiatives

Skill and Experience Requirements

· Experience using CRM systems (Salesforce experience is preferred)

· Excellent level of written and spoken English

· Excellent Excel skills and ability to use other Microsoft packages, including Word and PowerPoint (MS SharePoint skills is a plus)

· High levels of accuracy and attention to detail

· Strong organizational skills including the ability to establish appropriate processes and structures

· Forward planner with good time management skills

· Works well under pressure and meets deadlines

· High levels of integrity and respectful with regards to data protection and confidentiality

· Be an exceptional team player to work cross-functionally for a common purpose

· Strong analytical skills with the ability to interpret and present relevant numbers

· Strong communication and interpersonal skills

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