OTC Operations Manager
5 hours ago
We're hiring: OTC Operations Manager
Key Responsibilities:
Serve as the main point of contact for the client for any escalations or assistance needed, ensuring timely resolution of issues.
Lead, mentor, and manage cross-functional teams to ensure high performance and alignment with company objectives.
Identify and implement process improvements to optimize workflows and increase productivity.
Drive transformation initiatives, managing change effectively to ensure smooth transitions and minimal disruption.
Monitor and evaluate operational performance, using data-driven insights to make informed decisions and drive continuous improvement.
Develop and implement strategic plans to enhance operational efficiency and achieve business goals.
Must have exceptional client-facing and consultative skills and experience
Have strong background in OTC processes
Qualifications:
- Graduate with Bachelor's Degree on Finance and Accounting, or any business-related course.
- At least 7 years in delivery specific to BPO Finance and Accounting, with at least 5 years in a managerial capacity.
- Must have an active Viber number account
- Willing to work night shift
Job Type: Full-time
Pay: Up to Php93,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- managerial: 5 years (Required)
- delivery specific to BPO Finance/Accounting: 7 years (Preferred)
Location:
- Naga City (Preferred)
Work Location: In person
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